Heluva Sub — Restaurant in Tallahassee

This is my first non 5 star review. I have been conflicted for some time about writing this review.

They are fantastic when they get their subs right, second only to OG Subs here in Tallahassee. They are modeled after my second favorite sub place of all time Laspadas (OG Subs being my first).

My first incident (July) was being served a sub on bread that wasn't from Tasty Pastry. I immediately knew something was wrong. The owner did admit to trying something different. The problem is I didn't want something different. I wanted bread from Tasty Pastry as advertised!

They would have maintained 5 stars in my book. Mistakes happen. I have had dozens upon dozens of subs from them so eventually something was going to happen.

My second incident (First week of September) was a sub that didn't taste right. I realized it was the lettuce. It was horrible! Again, this wouldn't change my rating of them. It was a fluke.

My third incident (Second to Third week of September) was a sub that made me very sick. I am not sharing the details as I don't want to make anyone else sick. I didn't know for sure it was the sub. I recognized it could have been something else I ate.

My fourth and final incident (Third to Fourth week of September) was the next sub made me just as sick as the previous one.

I hope everyone else has positive experiences with them. It will probably be some time before I can try them again.

UPDATE: An employee of Heluva Sub reached out to me some time ago on Facebook (I didn't recommend them and posted what they could do to improve). They said all of my incidents occurred before Heluva Sub officially opened. They also commented they hadn't seen me in there before.

I responded to how the incidents all took place from July to September. And I knew Heluva Sub had their soft opening in June. Their staff, from their soft opening to my last incident, only consisted of the owner, his son, and his mother. This employee must have started some time after that.

They then deleted their first commented deleting my follow up comment with it.

My one specialty is customer service. I have never seen a business operate like this. I changed my rating from two stars to one as a result of such poor customer service. I wish I had taken a screenshot of that exchange before it...

I'm disappointed in my latest experience. When I walked in they told me they were "6 subs behind" and it would be a few minutes. A few minutes later a lady took my order on a piece of paper and said I could wait while they made other orders and got to mine. Something like 25 minutes later, my sub was made. I paid and drove back home. What I found inside was not what I expected: My roast beef and turkey sub had just roast beef. The meat was only on top, which is not what this shop normally does. It's normally on the bottom with a small wrapper on top. Instead I had a thick mass of meat on top.

On the plus side, it seemed fresh and did have the toppings I asked for. I didn't really enjoy it much, but it was fine. I called to tell them what happened. The young guy that answered the phone told me the meat on top only was his mistake as he keeps forgetting to put it on the bottom and has to put it all on top. He said my order was for roast beef only, when I'm very sure I ordered turkey and roast beef. Perhaps the person that took my order didn't hear me properly? The guy on the phone said he was sorry several times and I guess that's a good thing. Good for him for admitting his mistake. My problem is that subs made "wrong" (not to house standards) shouldn't go out. Your product is your product and if your product is inconsistent people won't come back. I waited a totally unreasonable amount of time and paid a somewhat premium price for a meal that I expected to be up to house standards and it was not. I'm not sure I will return even though I've had good food here in the past. It's a...

From the moment I walked in, the staff greeted me with a smile and were incredibly friendly and helpful throughout my entire experience.

As for the food, I ordered the Reuben sandwich, and it was absolutely delicious. The bread was toasted to perfection, and the corned beef, sauerkraut, Swiss cheese, and Thousand Island dressing were all layered in just the right proportions to create a mouthwatering sandwich. The flavors were bold and tangy, and the bread held up well to the generous fillings.

In addition to the Reuben, there were plenty of other options on the menu to choose from, and I could tell that everything was made with high-quality ingredients.

Overall, I would highly recommend Heluva Sub to anyone looking for a delicious sub shop with friendly staff. The food was top-notch, and the service was excellent. I will definitely...