Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Tallahassee

Zaxby's on Mahan used to be my location of preference. Not anymore as of today. I ordered the Big Zax Snack Meal through the drive through with little wait time. I decided to check my bag for accuracy before leaving the parking lot since I was informed that they were taking cash only prior to ordering. The chicken fingers were noticeably smaller--we dine at Zaxby's frequently, but primarily visit the Bannerman location. After informing a young lady about my issue--Laura who was very friendly--she amiably agreed and walked to find the manager on duty. From here my visit goes south. From the back of the house, the assistant manager yells "what you want?" I reiterated my message to Laura so as to not yell through the store that the fingers were smaller than usual, and Sharon the yelling, rude assistant manager on duty replies, "they-ain' gon' get no bigger than that." Excuse me? Who hired you? Rude. Even to the other female employees who were at the counter helping customers. This may sound minor to some, but customer service is everything. And so is knowing how to verbally communicate with customers. Going forward I will stick with the...

Unsure of if this was a manager or not, but the middle aged heavier set women who’s overseeing the drive through should be ashamed of how she spoke to the young girl taking orders and other fellow staff . I came in today just to order a drink and watched the adult LOUDLY berate the younger girl about how she’s “ruining the drive through ” “needs to get out the way so someone else can do it” “making the times look bad” (mind you she claims they changed from 41 to 50 seconds, and the girl seems young and inexperienced. Any decent human being would try to use this as a teaching moment, not one to disrespect and belittle someone) and the heavy women continued ranting loudly to herself, talking down to this girl but did not once even turn to look at her or even address the girl directly. It was evident this older woman creates a toxic and hostile environment, as she created one for the customers unfortunate enough to be close. I hope the girl who was disrespected and belittled finds a better establishment and management for herself. She deserves way...

The young lady behind the counter seemed lost, with no confidence in what she was doing. There were other employees nearby who didn't seem to care. I felt sorry for her, but it wasn't as if she was trying to figure things out or move any faster. The lobby was full and there was no sense of urgency to get people in and out. Employees just standing around. This is straight up poor management and poor training. And I do realize you also have to hold the individual accountable as well. They could care less about customer service. Other customers (myself included) were visibly frustrated but trying to be nice. The management obviously doesn't care, or else they'd pay attention to the numerous bad reviews and work to fix their issues. Can honestly say I will never come back to this location. You probably won't miss my occasional eleven bucks, but hopefully others will read this and be compelled to leave their own reviews when they receive awful service; or even better, stop spending their...