Kalalou — Restaurant in Tamarac

The owner should seriously consider going back to the drawing board and reevaluating the entire concept. We had reservations for 7 PM, but upon arrival, there was no host to seat us. We eventually seated ourselves. The place was nearly empty, which should have been our first warning sign, but we decided to give the new restaurant a try. After being seated for about 10 minutes, our waitress finally greeted us and took our drink orders. She informed us that no alcoholic beverages were available because the bartender wouldn't arrive until 10 PM. We placed our appetizer and juice orders, all opting for passion fruit juice, only to be told that arka, a popular Haitian appetizer, was unavailable. It was a Saturday, so we were baffled as to why a staple item like this would be advertised on the menu but unavailable. We should have left at that point, but we wanted to give the place a fair chance. We ordered chicken wings and marinated fritters. Service was extremely slow—our appetizers arrived 15 to 20 minutes after ordering. The waitress, Love, didn’t provide napkins or small plates. The chicken wings were bland, though the fritters were decent. For dinner, we ordered tassot goat, fried fish, and grilled conch, all served with black rice (djondjon) and fried plantains. The waitress mentioned that the only other available sides were black beans sauce and white rice—yet another item advertised but unavailable. The food was just okay, with the tassot being the only dish with any real flavor. The rice didn’t taste like it had been made with dried mushrooms, but rather with mushroom Maggi. We barely finished our meal. When we asked for dessert, we were informed that none was available. To top it all off, we asked for the bill and requested to split it, but she couldn't accommodate us because the manager wasn’t there. The customer service was awful, and service was slow—our waitress appeared to be the only one working that night. After spending nearly $200, we were told it would cost an additional $15 per person to enjoy the DJ. Suffice it to say, we won’t be recommending this place. The overall experience was very disappointing, and I don’t see this restaurant being sustainable...

If I could give this place negative stars I would. Not only was the food tasteless, it got even worst at the service. My experience here was a nightmare. I came here to enjoy dinner with my friends and was told the wait time was an hour. We ordered our drinks and when they arrived, we told our server we would be stepping out for about 15 minutes to get some photos outside the restaurant. We came back to an empty table and our server told that out order was canceled because the hostess thought we left- mind you we just told this young woman that we were stepping out.

She then told us that she’ll retake our order and the wait time would be an additional hour. We waited for 2 hours with no follow up, updates or even getting checked on anyone. When we finally asked for the manager (average height, bald, Black man) he immediately begins to defends the lack of service and assured us our food will be out within the next half hour. A full hour goes by and at this point we’ve now been waiting 3 hours. When the food finally arrives, not only are we missing items but some of our items are incorrect. While standing to go through our food packed in to-go boxes (because at this point we were ready to run out) I tell the manager (average height, bald, Black man) that our order was incorrect, he decides to tell me to “sit down”. In complete shock I thought I was being punked and was looking around for the camera crew.

There was no refund offered or even an apology. If you take anything from this review, DO NOT COME HERE!! Service is Poor, food is bland and management takes the cake at rude and...

Spent nearly $70 on takeout from this restaurant, i came specifically bc they advertised "Vegan Legume" online (see attached), as I don't eat meat but wanted the Haitian flavor. Placed an order for the Vegan Legume (advertised as $15), Griot for my family member, a kids chicken wing meal, and a side of macaroni. I requested all with black bean sauce and white rice. I was assured that they'd each come with Pikliz when I tried to order a side of pikliz. I came to pick up my food and paid the $66, only for me to get home and realize not only did they give me a legume FULL of meat and NOT vegan, they gave me a kids meal with no side or drink. So literally just a box with a few wings. No black beans or pikliz in site for ANY order and the macaroni I order was literally burned crisp. Crunchy pasta. When i called, the girl who answered had the audacity to have an attitude with me as if I did something wrong LOL. I literally had to drive back after waiting 45 minutes for food and making it home to feed my kid. Furthermore, They added an additional tip to my takeout order without my authorization (as I saw on my original statement) and they didn't want to give me a copy of my original receipt when I asked. Thankfully, I was able to get a full refund but the audacity of those girls to add their own tip in and get an attitude with me when THEY didnt check my order is WILD. Had I eaten those legumes thinking they were vegan and got sick, I could have sued and won. They should be ashamed...