Burlington — Local services in Lauderhill

I recently had an incredibly disappointing experience at Burlington (store # 01177) located at 7350 Commercial Blvd, Lauderhill, Fl. , thanks to an encounter with an employee who claimed to be the acting manager. I visited the store on 11/26/2023 and was shocked by the lack of customer service. I was in line for about 40 minutes, which is completely understandable, given the upcoming holiday rush.  I had a simple inquiry about a product, and that's when I encountered an employee named Medjine, who worked alongside another employee named Lilly, whom identified as the acting manager, Instead of offering assistance, these employees appeared disinterested and unwilling to help. When I pressed further, hoping to get more information or speak to a higher authority, the employees insisted that they were the acting manager and that there was no need to involve anyone else. Not only did this employee lack basic courtesy and professionalism, but their refusal to call the actual manager left me feeling frustrated and ignored. It was clear that they were not equipped to handle customer concerns, and their attitude was far from what one would expect from someone in a managerial position. I believe that in any customer-oriented business, the ability to address customer issues and provide satisfactory resolutions is crucial. Unfortunately, my encounter with this employee and supposed acting manager left me with a negative impression of Burlington. It's disheartening to think that a store would allow someone with such a dismissive and unhelpful attitude to represent them in a leadership role. I hope that Burlington takes customer feedback seriously and addresses the need for better training and customer service standards. As a customer, I value being treated with respect and courtesy, and my experience at Burlington fell far short of those...

I want to Say that you understand with the severity of situations and three things are a little bit different. But every retail store that I have gone to is doing the same thing of only learn letting in a certain amount of people and as they come out they let more in. And they do this until the store is closed. the employee at this particular location was telling us at 3 that he's not letting any more people in because he has a full store. He says he cant get everybody out by 6. I'm sorry but if you start letting people know ahead of time that the store will be closing at 6 there shouldn't be a problem none of the other stores have any problem so I don't understand why this is being done this way. Maybe he shouldn't be feeling up to store to its full capacity and just letting in people in little by little because there is some people that just want maybe one or two things. This is very upsetting and it's not a good way to do a...

Store manager, Miss Annette is very rude and very unprofessional. Miss Judith is quick to get physical with you, putting her hands on you. The store always closes before time. The store is always a mess, I was told they were going to call the police on me for no reason but after I told him to go ahead, so I can get the wonderful police report they decided not to because they know they were in the wrong. Even though it was before 10 o’clock the general manager said, go ahead and let her shop because she was going to deny me to ring up my items. She then said to me after I told her. Am going to call corporate “ her exact words was go ahead because I got something for you. That was a direct treat! Corporate will be contacted again on the store. Manager is very...