Burger King — Restaurant in Tampa

Super rude beyond belief. First of all my parents and my sister and aswell myself know the manager from the Columbus location, however it sort of dumbfounded me that he was being rude himself... so my girlfriend and I go in and right off the bat this girl gets 2 burgers that say ketchup and lettuce only and somehow ignorantly gets it as a all the way burger.. HOW!?!?! Anyway my girlfriend gets her food we already are waiting a long period after the kids in the back cooking food finish playing around on the clock... about time my girlfriend gets her food to eat she looks at her burger this burger has everything on it... and the receipt in which said ketchup and lettuce only... and so she goes up to the counter to the main manager, AND HES ARGUING HER DOWN ABOUT IT!! and after awhile she demands a refund because of course who is gonna trust food when the people cooking it can’t even take the business seriously and the employees are horseplaying... and he says “bring back the food you paid for!” And so like first of all most restaurants don’t even take back the food if it’s already been touched by a customer... but mind you this is a manager I heard earlier this same visit tell a customer that also recognized him from the Columbus location and hearing him say “I like to keep all my customers happy!” Like how are you gonna be a manager and argue a customer down and demand back food even after YOUR employees mistakes and being so rude as to argue back with a customer... anyway my girlfriend comes back angrily and takes her food back saying “he told me to take back everything I paid for..” and when I heard that I calmly ask what’s going on.. and I hear this man complain to his cashier employee saying “if y’all weren’t horsing around so much, I got a angry woman yelling at me!” ... anyway I show him the receipt without even saying a word and he says the receipt will say everything and sure enough... it says KETCHUP AND LETTUCE ONLY!! And so he pauses like he’s literally scolding this cashier in front of us asking how did she make that mistake as she says “it wasn’t me, I don’t know how that happened!” Like man we already wasted time coming for a mistake on y’alls part why you gonna make this more difficult on paying customers... and like I said this manager was super nice at the old location I completely understand the fast food industry isn’t easy but you cannot be like that to any customer until you can prove that they are wrong and even so.. you don’t just argue them down and demand already touched food back... like in this case we deserved some sort of compensation for not only lackluster and time consuming service but.. rude service at that.. looking forward to contacting corporate once I get the chance... this is...

No the best place always making mistakes with orders and super slow. 1/9/25 decide to give them another chance and my breakfast sandwich was moldy stopped by the store and I was told since I ordered on BK app I need to deal with the app customer service. Here is the response from the app. Thank you for contacting the Burger King Guest Care Team. We take this kind of feedback very seriously and appreciate you taking the time to make us aware of your experience.

I've created an incident report using the details provided and passed it along to the restaurant management team for internal review. If applicable, they will be in touch with all parts of our food operations chain, related to this incident to ensure it is properly handled and documented.

Additionally, I was able to request a refund of $9.35 for any inconvenience or frustration this may have caused. You should expect to see these funds returned to the original payment method within 5 to 7 business days, depending on your financial institution.

Again, I sincerely apologize for this experience and appreciate you taking the time to make us aware of your experience as it gives us the opportunity to ensure better service moving forward.

Your continued support as a valued guest at Burger King is greatly appreciated!

Kind Regards, Ari Burger King Guest Services

Disclaimer: Burger King Franchisees are independently owned and operated. As such, no guarantees can be made that any action will be taken on their end toward a...

Hello good afternoon my name is Santo Vasquez I used to work for Burger KingMonth ago I got fired bcuz I went to the store manager her name is Oreana and i reported to her there was employees STEALING food out the back door also I have stated that I had dropped PLASTIC PRONGS it in the oil where the fries are cooked and the chicken also and she did not care she said the prongs would melt away** if any customers have been getting sick go get an attorney she does not care for the health of the community she shocked me I called coorperare and she ended up firing Me making it look like she wanted me to stayshe is the worst person no kids or adults should be going there to eat.!!!!! I will be putting this store Facebook live coorperate ignored my calls 3 times when I reported this 😤 but NO WORRIES I WILL publish this live she also stated to me she has a homeless person living in the back of the store so he can watch the store she even mentioned to me a shed I was shocked with EVERYTGING SHE IS PERMITING!!!! ADDRESS 2506 W MLK BLVD TAMPA FL PLEASE DONTT GOOO HERE EVERYONE IS IN HEALTH DANGER oreana even told me it will melt away I couldn't...