KFC — Restaurant in Tampa

I have been here on multiple occasions. Sometimes, the service is slow, however recently the changes at this location have been for the negative. I purchased a meal yesterday and ordered with mashed potatoes instead of slaw and extra gravy on the side. (The gravy is a additional charge, which I was already aware of with no complaints) when i received my meal (which had been billed correctly) There was no biscuit and no mashed potatoes. However I did receive extra gravy, which was rendered useless and a waste of money. When I called them to discuss the issue, they offered to replace my meal. When I returned today they served the meal, without a biscuit AGAIN. This time i received mashed potatoes, but no extra gravy. When I called they claimed that they had put extra gravy ON the mashed potatoes (there was NOT extra gravy on the potatoes) Then they told me that I would have had to pay for it. I explained that I had paid for useless gravy yesterday and at this point should have been given that gravy at no charge. They had my receipt from the order yesterday and still could not get the order right. They offered that I drive there NOW and they can give me the gravy and the biscuit. I do not have time during my lunch break to be driving all over due to the fact that they cannot do their jobs and make good on a mistake that had already been made. The woman in the background lied to her manager and told her she added gravy to the potatoes and put a biscuit in the box. At this point I will never return to this KFC and am hesitant to...

Paid for my order with a $5 bill and 2 singles. Guy behind the counter, holds the $5 up to the light and then calls his manager, Marquis, over. He looks at it and throws the $5 bill in the office and tells me it's counterfeit. I asked for proof, he stated he told me it's counterfeit as he's waving the $5 bill over my head. Said look at the color. I couldn't even see it. I asked for the bill back, said I'd turn it in to my bank, told me he legally couldn't give it back to me, he had to report I gave it to him. So I asked if I was then out $5 and he told me yes. I again asked for proof (thinking the pen they use for counterfeit bills). He told me he was telling me it's counterfeit, that's proof enough. Nice little scam going on here. He took my $5. I went back in today and asked for the franchise manager's name and phone #. Marquis told me he wasn't giving me his information, write mine down and he'd give it to the franchise manager.. yeah, right. Told me again today it was counterfeit because he said it was and the ink was coming off of the bill. Funny that I didn't have any ink on my hands. But I'm...

Unfortunately went there at lunch time it took almost about 15 minutes to get our food obviously when you have 30 minutes for lunch, you have to go in with a little patience on your mind considering that as long time but I took in a bunch of guys on my crew and the manager I would expect to offer either a free water or some kind of free drink for making us wait that long I mean I simply just ask for a cup and she said she couldn't do that which is fine I get the protocol, but place was packed and Food took a long time to come out I would avoid this KFC at lunch time although the lady working the counter was very nice, I would just think at this time with the pandemic you should try and maybe take care of your customers by offering if they had a medium drink to maybe give them a large or for example our food took 15 minutes I had a regular side how about making it a large I think that's the issue with today is that a lot of these businesses take being busy and having customers for granted something small like that could...