Peabody's Restaurant, Bar & Billiards — Restaurant in Tampa

My boyfriend and I have been to this establishment about three times now. The first time was a nice time. The second time was not the greatest. We ordered at the bar and waited 45 minutes for our food. The bartender communicated that the chef missed the order and he did what he could to make it right. For that reason we were very appreciative. He was very kind and professional about it. We went there tonight and I am in shock by the way Amanda (MANAGER) handled herself and the situation at hand.

On a Thursday night the bar closes at 3 A.M. The kitchen closes at 2am. I called in 20 minutes before 2am to place and order. I specifically told the order taker that we were on our way there but that it wouldn't be a to-go order. I let her know that we planned to dine at the bar and asked if that would be ok. She let me know that all she would need was my name for when I arrived at the bar. She was very sweet, let me know that she was new and answered all questions I had about the menu(went above and beyond). I arrive at the bar and the bartender asked "How can I help you?" I gave my name and let her know I should having a order coming out shortly. Before I could explain my phone call, she immediately sent me to the door for pick up. I then let her know that I ordered on the phone and was told it was ok to eat at the bar and that it should be ready in the next 15-20 min or so. She then rudely insisted on sending me away telling me that the girl is new and has no power to make those demands. She couldn't have simply called or walked up front and got it resolved. As a customer I felt that it was not my fault that she gave me inaccurate information and I expressed that. Her manager was close by and never budded in to simply take over as a manager should and make it right.Why go back and forth with a paying customer? If the new girl was wrong that should've have been taken up with her. Why not give me the customer my food and everyone go on with their evenings. A huge deal was made out of a simple situation. The manager Amanda then comes to me asking me if there is an issue when she already knows the issue and tells me she can't have me at the bar because her staff member feels uncomfortable.Never apologized, never asked if she could bring me the food, never offered a solution. I was not loud, I was not nasty, my behavior did not call for me to be asked to leave. Security wasn't called on me so obviously nothing was going on to the extent of me having to be told to leave over a Peabody staff members mistake. I would love for the GM to pull the cameras and see for himself. I ended up leaving at that point because I was very disgusted with how rude Amanda was(huffing and puffing, rolling of the eyes etc). Once I got in my car I called to ask for an email contact for the GM. They put me on hold before I could even speak. Then I go inside to ask in person and Amanda the manager gets on the loud speaker saying "I am not giving her anything, tell her bye bye" along with a few other distasteful comments. I got a little of it on my phones video recorder. I then turned to security for the GM's contact info. He turned to her for it (which was the right thing to do)and she instructed him to tell me to security to make me leave. He was very kind and was just doing his job. I could tell by the way he was speaking to me that he knew that I was no threat at all and that what she was doing was wrong. The respect he gave me caused me to respect him and go. I will be in contact with the general manager because that is no way to operate a business. Amanda is very unprofessional and needs additional training on how to handle situations. If something so small can turn into this. How will she take on real issues in your establishment. Security told me to call in until I get the contact information I need and that is...

Had a very disappointing experience at this restaurant. My friends and I spent around 2.5 hours on 07/26/2025 here enjoying food and playing pool. Unfortunately, we forgot our expensive sunglasses when we left around 9:30 PM on Saturday.

Later that night, we realized they were missing and called the restaurant around 1:00 AM. The phone support was unhelpful, so we decided to drive back before they closed at 2:00 AM to check in person.

Our server, “ALI,” admitted she saw the sunglasses left behind and even waited 30 minutes thinking we might return. But strangely, she didn’t turn them in to lost and found after we didn’t come back within that window. That’s unacceptable. When we asked to check the security footage, we were told there’s “no angle” to the corner where they were left — how convenient.

Instead of helping us recover them, the entire staff seemed more focused on covering up what happened. It felt like everyone was protecting a coworker instead of taking responsibility. Even if customers forget things, a responsible staff member who knows about it should secure the item, not let it vanish.

Very unprofessional and disappointing. We’re never coming back and will make sure to let friends know to avoid this place.

The fact that the server acknowledged seeing our sunglasses should’ve automatically meant they were secured and handed over to the lost-and-found — that’s basic expectation at any responsible place.

Saying they waited 30 minutes and then just left the item there makes no sense, especially considering the value of what was left behind. Most restaurants would have immediately logged it or secured it.

What made things worse was the camera footage. Claiming there was “no angle” conveniently pointed at that corner just feels like an excuse, not a real explanation.

The staff we spoke with didn’t seem interested in helping — they kept brushing it off and shifting the blame, which clearly shows a lack of accountability and poor customer service.

To be clear, this wasn’t just about us forgetting something. It became a matter of trust. The server admitted she saw the item, and yet it still disappeared. That’s unacceptable.

At the very least, someone from the staff should’ve taken responsibility and made sure the item was safe. But it felt like everyone was more focused on covering things up rather than doing the right thing.

Also, if there truly is no camera coverage in that corner, it raises a bigger issue — it becomes a blind spot where anyone could plan to do anything dangerous without being recorded. It’s concerning to think that a customer’s belongings could disappear from that area and there would be zero accountability because the camera “just doesn’t cover it.” That’s a huge red flag — not just for lost items, but for customer security and public...

We were the first ones in the building It seems like they just opened I used to come here years ago 2004-2005-2006 and it was always a good time. They used to charge per table per hour.. now it's per person $7.50 an hour.. so 3 of us came one person wasn't even playing because pool is usually one on one. So they charged us for having one person sit and watch pool hourly as well... our surprise Bill of $70 + was crazy I was expecting $20-$25 bucks for the 3 hour play session, peabodys has changed there pricing... it def is not a group outing place anymore I can see it okay for playing by yourself but pricing is def going to drive potential regulars away. I understand inflation but this pricing model they have is robbery. I think a flat rate on the table is the best way to keep business. The per person pricing is going to have me going elsewhere to shoot pool.

I think the better value would be to save your money and 3 people go to a Rays game at tropicana field instead of 3 ppl paying the same price to take turns playing pool and get charged per hour to not even play (the 3rd person)... I don't know if I'd be back even though I used to love this place. 😞

The juke box is filtered also... seems to be a lack of hip hop music to select. ?? This place used to have a nightclub in the back with djs playing all the music you can think of.

This place used to be 5*s and awesome 😔 sad to see a great place diminish..

*update after owner or media coordinator commented...

Rays games the best team in MLB tickets can be gotten for $10 ($14.50) after service fee... so 3 people can definitely go to a Rays game for under $45

If your charging 3 people to play on one table $7.50 each that is still taking advantage of the customer if more than 2 people are playing they should provide (2 tables) one for the 1 vs 1 game and one to practice on minimum ?

Thats makes to much sense tho right ? Esp if there's only 2 or 3 tables being used and all other tables are vacant.

I hope the owner takes constructive criticism from my review and does something to make the venue better

Perhaps have an early bird special on pool tables when it's empty to have people come in and spend money on food drinks etc.. maybe a happy hour on pool tables... when it's not busy...? Or even free play with a certain amount spent for a bar tab?

The strategy being used currently, is repelling customers to come back and spend money repeatedly with...