Hungry Howie's Pizza — Restaurant in Taylor

Unfortunately bad customer service. I ordered on the app, it gave an eta of 37 minutes. Am hour went by and no delivery or update, so I called the store. Jordan answered and said it was marked as on the road half an hour ago, it should arrive soon. I l live 6 minutes from this store. I received my delivery a little later and the food was cold and soggy. I called back asked if there was anything they could do, and I was met with long pauses and short answers of some store credit, or they can remake the order and send it out, another hour wait, and I could exchange the food. I asked if I could get a refund if I brought the food in, and was met by more of a silent wait time, then I was told if I had any of the food, no refund will be provided. I brought all the untouched food back, and asked for the refund. Jordan again, silence and couldn't answer whether his customer service and answers were hungry Howie policy or corporate. His location made a mistake, had incorrect times on the app, failed to deliver what was ordered in good condition, and he said they are not responsible for what is on the app. He opened the boxes I returned and all the wrappers looking for anything to have been consumed. The other employees were not busy making other orsers, three employees were standing behind the counter just watching. Someone else came from the back of the store finally with a receipt, handed it to me silently, and that was it. Unfortunate lack of customer service and poor attitude and lack of accountability for...

Besides Jets, Hungry Howies is my top pizza place to order from. But in my opinion, as I've stated in my past reviews. H H is one of the most inconsistent pizza chains in the metro Detroit area. And I don't think it's even close.

I've ordered from this location about 5x. Each time, they've been consistent. I wanted to wait to write a review after my 3rd visit, so I'm writing one after my 5th.

This location is consistent on toppings volume, which is great! They put the right amount of cheese. The right amount of pizza sauce. Sauce shouldn't be falling on my lap after I bite into a slice. I HATE overly sauced pizza. Terrible

But most importantly, they haven't thrown the pizza together at this location, YET. It's not made sloppy and rushed. And another thing. They brown off the pizza. Crust is golden brown. Pizza is cooked throughout properly without even requesting it.

The pizza has a wonderful, thoroughly done color to it when you open the box. They just know to do it that way. WITHOUT HAVING TO ASK.

I will continue to come here. This is my new H H location for the 100th time lol. Hopefully, THEY CAN STAY CONSISTENT! If not, I'll be on to the next. I've been eating at H H since I was a...

Placed an order at 8:02pm on the app. At 8:23 the order was on the road, being delivered by doordash ( wasn't happy about that) 30min goes by and no delivery. I call the store and get put on hold so they can contact doordash. Wait on hold for over 5 minutes. Then im told they (doordash) are trying to contact the driver. I then ask if Hungry Howies has its own driver or just use doordash. She says just doordash because no one wants to work. At this point my dinner has been with this driver for over 50min. I then ask what am I supposed to do? Ive waited this long and now by the time its delivered it will be cold and soggy and the pop will be warm. She says with major attitude " well theres nothing we can do.... no one wants to work this is all we got" I then ask to be refunded because at this point...... I dont want soggy pizza for $35+ I get more attitude then she finally say she will refund me and then hangs up. Now.....its 9:30pm on a Sunday night and I have no dinner and $35+ tied up in a refund...... I will NEVER order from here again and I WILL 100% share this experience with all my friends and family. Really sad you cant even get a pizza...