Food was good and place was clean, but the customer relations and operations left a bit to be desired based upon my experiences. I visited for the first time on 9/16/23 at about 3:30. The employee who took my order was initially very kind and friendly when I ordered.
I was given my order of a couple burgers and fries by a different employee. When I arrived back at my car, I realized the order was incorrect, and I returned to tell them I was given the wrong order. I was given quite a bit of grief by the original employee as he threw out the order and complained about having to remake it. Turns out I had misheard the name they called. I apologized and was given some additional grief from the employee for mishearing, which was unnecessary.
While I did hear the name wrong and that’s on me, there weren't any checks in the process to prevent this from happening. I was not given either a paper receipt or an order number when I ordered to verify. The room is also huge with high ceilings and quite loud, so it's easy to mishear when an employee isn't projecting their voice 30 feet or so away. Fryers are going and people are having conversations. The employee also did not confirm who I was once I walked up, she just gave the order to me after hearing the name from a distance, despite me being clearly the opposite gender from the name on the order I mistakenly took. The receipt showing what was in the bag was also not stapled to the bag or on the top in the bag, it was at the bottom. So, I had already opened both the bag and the items by the time I could tell there was a mix-up. If Taystee had taken any one of these steps (that most other businesses have in place) they could have easily prevented this mix-up.
Beyond improving the process though, I think Taystee should encourage employees to have a bit more respect for customers and understand that mistakes happen, it’s a two way street. For instance, if they had forgot a topping, I would certainly not have come back in angry about it, mistakes happen, we...
Read more"A Culinary Delight at Taystee’s Burger!"
I recently had the pleasure of dining at Taystee's Burger, and it was an absolute treat for my taste buds. From the moment I stepped in, the inviting aroma of sizzling burgers and the friendly ambiance set the stage for a memorable experience.
The menu at Taystee's Burger is a burger lover's dream come true. The variety of burger options is impressive, offering everything from classic choices to inventive, mouth-watering creations. The quality of the ingredients is evident, and each bite is a testament to their commitment to delivering a top-notch burger experience.
I opted for their signature "Taystee's Classic," and it was nothing short of perfection. The patty was succulent and cooked to perfection, topped with fresh, crisp veggies and their special sauce that added a delightful zing. The attention to detail in the presentation was commendable, showcasing the chef's dedication to creating a visually appealing dish.
What impressed me beyond the burgers was the commitment to accommodating different dietary preferences. The vegetarian and vegan options were just as flavorful and satisfying, proving that Taystee's Burger strives to cater to a diverse range of tastes.
The service was prompt and courteous, adding to the overall positive dining experience. The staff was knowledgeable about the menu, offering helpful suggestions and ensuring that every aspect of our meal met our expectations.
In conclusion, Taystee's Burger is a haven for burger enthusiasts and foodies alike. The quality, variety, and overall dining experience make it a standout choice for anyone craving a delicious and fulfilling burger. I highly recommend Taystee's Burger to anyone looking for a memorable...
Read moreWhere do I begin?
Customer service? If I could give a 100/10, I would. The employees are always so kind and go the extra mile in accommodating my picky taste! The Islam Special, iykyk, is absolutely delicious.
The ranch is SPECTACULAR. It’s made FRESH, in-house, and unlike anything on the market. If you don’t know what to get- the fry bowl will never do you wrong.
Atmosphere is spic and span, & the cutlery and napkins are always stocked.
Overall, this Taystee’s location is the BEST! I stop by often and get dinner for the family, and I’m never waiting long, even though we’ll order 5+ fry bowls at a time. 100/10 stars.
TAYSTEE’S I LOVE YOU. Please bottle up your ranch and let me buy it, thank you. My family and I are addicted. 🫱🏻🫲🏼🫶🏼😽
P.s Taystee’s pls sponsor me & put the Islam Special on the menu 🙌🏼✨
Edited Review 2/9/2025 Adding on to my review after my visit to Taystees today; the food just gets better every visit 😍
I want to shout-out the amazing employees who go above and beyond each and every visit, and make the Taystees experience that much more enjoyable: Ali, Ali (yes both of them!!), Hamzah, Mu’min, & Sajad!!! 👏🏼
When I tell you my bowl was FILLED- I mean FILLED to the brim with deliciousness. Thank you again to the wonderful team at the Telegraph location, if you haven’t stopped by yet, this is your sign to...
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