Subway — Restaurant in Teaneck Township

Far the worst experience I’ve ever had at a Subway.

The employee making my sandwich was on the phone the entire time — which I didn’t initially mind — but his overall attitude was unprofessional and dismissive.

I politely asked for just one line of buffalo sauce, but he drenched the sandwich in it. When I asked if he could either fix it or remake the sandwich, he told me it was “a long process.” I asked what that meant — it’s just a sandwich, not rocket science — and his response was to tell me to return the chips and that he’d refund me instead.

I explained I didn’t want a refund; I simply wanted the sandwich made properly. He refused, processed a refund anyway, and never offered a solution beyond that.

I genuinely don’t understand why someone would work in customer service if they clearly don’t want to deal with customers. As a former Subway owner in California, I know how things should be done — and this wasn’t it. Poor service like this is exactly how good locations lose loyal customers.

When I asked for his name, he mumbled something that sounded like “Mohh” and wouldn’t give me a clear answer. He also refused to provide contact info for the manager or owner.

Details: • Date: 4/11/25 • Time: Between 3:30–4 PM EST • Employee description: Older gentleman,...

I like subway, but I try not to go to this one. Any time I have a coupon, this one person who works there acts like it's the end of the world. One particular incident when I had a friend with me it was a buy a 6in get a 6in free coupon, she pretended to not understand and would not take off the price of the one 6 in. I had to insist, she reluctantly made a call,we had to wait and let others go ahead of us. I was so embarrassed THEN when she finally came off the phone after she FINALLY accepted the coupon she spoke negatively about us in Spanish to another customer. I'll actually pass and if she's working go to a less convenient subway in the same town or skip going entirely if I...

No way their rating is above 4 stars. Crazy. Advertised to be 1/2lb of meat for the beast and it's not even 1/4lb meat and thin 1 layer of roast beef for another sandwich. Also put as little veg as possible even we ordered more portions. Never going back ever.

Update: made a call to the store and mentioned that the meats are not even 1/4lb. They kept on saying that is subway recipe, one layer of each meat. and the food left the store already so won't do anything. I even told them i weigh the meat and they said they dont care. I'm about to contact HQ of subway. This is...