Oak Mountain Winery — Restaurant in Temecula

I REALLLLLLLY wanted to like this place but by the end of the trip I left very disgruntled.

Bought the cave tour Groupon for two. Went to the website to reserve as it requested. Clicked on cave tour, then made a reservation on open table. We got there and were told my reservation was for the Cafe. So someone needs to update the website. Luckily Judy let us join the tour group. For that I was very appreciative.

Tour was just ok to me. Judy was extremely knowledgeable. But I expected a bit more then to sit at tables in a parking lot for 30 min, then walk through a man-made hole in the ground for 15. Meanwhile our glasses were near empty (everyones) 90% of the tour until we were seated at the end.

The reds were alright. Not my favorite but everyone's pallette is different and I can respect that. The cheese and meat board were pretty good, honestly my favorite part of the whole experience.

The final moments of the table session and walk back to the front desk and making any final purchases is what really turned me off to this place.

Judy gave an ample selling lecture on the wine club. Ok whatever, again I can put up with a little bit, maybe that's how she makes her money. She asked if we buy bottles of wine, to buy from her as she gets credit for that. Ok no problem... But my goodness, the blunt and out front mentions of her damn tip jar were ridiculous. Seriously to the point of pushy and awkward. We always tip well at the wineries, and even the same in this case, but don't ruin the experience pushing/begging to fill the tip jar.

A guy that was in our group put in a dollar... yea that's almost a slap in the face. My wife actually looked at him and made a comment, "come on". He laughed and said it was all he had left... but turned to his wife and grabbed another $10 to drop in it. Meanwhile during a quick walk by, Judy grabbed the dollar bill and said "that's embarrassing" as to hide it and imply the customer was a joke. And I agree that was a lousy tip, but you don't say that. That's just rude... luckily the guy didn't hear her...

We tipped her well, twice, then also picked up a $60 bottle of wine from her to celebrate a recent achievement of ours. We tried mentioning it to her to be friendly and drum up some conversation, and let me tell you, she could have cared less. Once we tipped her and bought the bottle of wine, her demeanor completely changed and she was just focused on closing up shop and we were just in the way... I just looked at my wife and said let's go. We turned and left and I couldn't believe how unappreciated we were as patrons for the first time at this place. The entire time we were very respectful and not over demanding and really just trying to have a nice evening. The lack of professionalism and not giving an F was out for all to see at the end of the tour.

We won't be back, and I'll spend my money elsewhere, where I've had a much better experience at many of the other wineries where I'm appreciated...

I seldom probably never give a rate as low as this, but their wine tasting guide, Pam gave me an unforgettable experience at Oak Mountain Winery.

At first, my friend Gillian's and I was going behind her around all over the Receiption area to pay for the wine tasting group tour. Then she left us at one cashier desk for a long period of time. I am not sure how many minutes, but at least I adjusted 3 or 4 pictures when we finally drew attention from one of her male colleague, and so by then she realized that she forgot us, 5 adults, 1 teen, and 1 child. Gillian paid first. When it was my turn to pay, she was distracted again, and put my credit card with many other stuffs together. After she came back to her mind, asked me to gave her my credit card again, I realized I was experiencing a financial danger because of this lady. If I didn't keep a close eye on her, she could have lost my credit card any time during her sleepwalking.

After we all paid the tour, she started from their sparkling wines, but I could not hear her too well. Actually not only then, but during the whole tour, from the beginning to the end, it was like she had never included me as a member of the tour team. It sounded like she had introduced 5 different flavours of their sparkling wines. When it was my turn to choose my flavour, I was about to say, "You just mentioned the flavours of raspberry and pineapple. Can I ask which flavour is more popular?" I was about to choose my flavour by the popularity. Unfortunately, I had a brief stop on the full stop, so I will never have a chance to ask my question out. She directly and determinedly stopped me before my question, "we need to make things moving on." If I was any quick wit, I should have stood at attention and stretched out my right arm salute instantly, "YES. MADAM PAM." But I was too shocked by Pam, cause she totally challenged my fixed mindsets that wine tasting was an enjoyable relaxing activity. Pam taught me it could also be like as time pressful as counting on seconds and not even to asked a...

WEDDING REVIEW:

RUN AWAY.

We booked this venue in 2019, with a different coordinator than who currently works there, and everything was going to be perfect.

The current staff is incompetent, rude, and will LIE to you about what is included.

Oak Mountain went back on our contract less than 90 days before our wedding, so we were in a pinch. They tried to force us into a new contract, and we had to threaten legal action just to get them to do what they had previously agreed to do.

Vanessa is the "coordinator" here, and she is terrible. She promised us one thing, and then when we would ask her about it, she would say something else.

On the night of our wedding, we paid to have our event end at 11PM. Vanessa tried to get us to change to 10PM, even though we had to have our ceremony at 6PM per the venue. Once we had it in the contract that it was to be 11PM, I thought we were fine. On the night of the wedding, Vanessa told my DJ and guests to start leaving. It was only 10:25PM. She essentially STOLE 35 minutes of my wedding away from us.

We were told that there would be no other patrons on property, but the MORNING of my wedding while getting ready, Vanessa tells me that there will be regular distillery guests around.

Vanessa also promised me that we could block the upper parking lot so there wouldn't be cars in the background of my wedding photos. The morning of the wedding, Vanessa tells me that we cannot do that anymore. Even though the night before at the rehearsal, she said it was fine. So yes, there are cars in the background of my wedding photos.

Why can't this venue be honest with people who are paying them nearly $20,000 to have an event?

Anne, the owner, is so rude. She will talk to you like you are a burden, and make you feel like canceling. She is the least accommodating person, and never once had anything nice to say to me.

Honestly the only saving graces at this venue are Shelby and Mike. Without them I probably would have had an emotional breakdown.

Do not give this venue a dime, or an ounce...