The Coffee Bean & Tea Leaf — Restaurant in Temecula

Walked in this morning 9/22/2025 ,greeted the girl up front “good morning,” with no response back. Appeared annoyed. Store was empty. Waited to order for 2 minutes, no greeting, no hello…. Nothing. When orderring I was rudely interrupted with “HOT or COLD.” I completed my order, tip per usual then sat to wait for my 2 coffees. There were 2 employees then 1 other customer walked in. Approaching the 10 minute mark waiting for my order, I checked the counter and there were 1 large and 1 regular. I asked the barista if the coffees were my order and she mumbled words which I didn’t understand and asked again. She said “yea, I put them in the WRONG cups” then proceeded to pour the regular coffee in the large cup to give to me…. I said I PAID for a LARGE coffee and you poured the regular into the large…., she then said “I know, I’m going to steam some oat milk and ADD it to your coffee.” IF I SIMPLY WANTED TO DRINK OATMILK, I WOULD HAVE ORDERED ACCORDINGLY. Top 3 inches they steamed more oat milk to top off the coffee. When getting in my car the lid was not placed on the cup and HALF of the coffee dumped out!!! My experience was poor….GREET your customers, at the very least acknowledge them, CALL OUT customer orders, enter the correct orders and don’t interrupt your customers when placing an order. BE A WELCOMING...

When I entered the establishment no one greeted me. There was a customer standing at the register in front of me and several other customers sitting around drinking their drinks. There were several employees working behind the counter doing different things. This blond girl finally stopped to help the person at the register after standing there for a few minutes. Then she went on to doing something behind the counter. She looked at me at one point and made eye contact but didn't acknowledge me in any way and turned back around to finish what she was doing. After a couple minutes she finally looked at me and smiled and asked how she could help me. I told her I wanted a 32oz ice blended mocha, decaf, sugar free with no whip. I paid for it and went to wait for my drink. After a few minutes they called out my name and gave me an iced mocha. I told them it was to be an ice blended so the nice gentleman gave me that drink free and made one of the best blended mochas I've had. I only gave them 3 stars for that fact that no one acknowledged me or anyone else that entered the establishment and the girl that helped me obviously didn't listen to what I ordered and didn't repeat...

I went to this place because I’m a coffee lover but when I got to the place the lady who help me, look annoyed and with a bad attitude I ask what kind of coffee you have and she said Brazilian and I said well give me that one and she ask do you want creamer and I said yes please on the side and she said we put it inside and she looked annoyed and rude so she finally give me three sugars on the side and a small cup of milk and kept working with a bad attitude I don’t recommend this place unless you want bad customer service go and spend your money somewhere else they have bad attitude and look annoyed the lady who help me I don’t her name but she has a lot of tattoos and the 666 on her arms I would recommend the owner to train employees to give a good customer service...