Stater Bros. Markets — Local services in Temecula

Follow-up to my story below: I received a phone call from Bill, the Store Manager. He expressed on behalf of StaterBros sincere condolences for the loss of my father & apologized for the way I was treated at the store. My husband & I spoke with him for about 15 minutes and towards the end of the conversation he invited us to come to the store to meet him in person. We did go to the store and my husband & I both felt his sincerity & his kindness. StaterBros is lucky to have a Manager like him. He did give me a gift card which I accepted not because of the cake, but because of how poorly I was treated the day before. We also met the bakery Manager who was equally as kind & sincere as well. Bottom line, all we wanted was for them to acknowledge they dropped the ball on the cake & their employees need some costumer service training and, both of those items were acknowledged. We will continue to shop at StaterBros as long as they have great Managers like Bill & the Bakery Manager.

We have been shopping at StaterBros for many years. Unfortunately my father passed away suddenly two weeks ago. We hosted a Celebration of Life for him and of course StaterBros bakery was our go to Bakery. My father Loved German Chocolate cake! I ordered a large round German Chocolate cake ($41.99) for his Celebration of Life. We picked up the cake and got it home before we really had a chance to look at it. It was one of the WORST CAKES I've ever seen! It was lopsided & the "frosted" sides were sunken in in places & other places the frosting was cracked. We had no choice but to serve the cake so I picked the best side I could to be the "front" of the cake. As I was cutting it, it was just crumbling all over and made a huge mess. I went back to StaterBros the following day & spoke with Araceli in the Bakery. I showed her the pics & explained the cake was for a Celebration of Life & I was very embarrassed. She said "that frosting is hard to frost the sides". I told her the top part of the cake was bigger than the bottom part...and she cut me off and said they don't bake the cakes there. I told her even if they don't bake the cakes there, they should still trim the top or bottom pieces to be even so the frosting will go on evenly. To "make it better" she said for me to ask for her next time I order a cake. I told her I probably am not going to get another cake from them & she offered to call over a store manager. I took her up on that. I was then approached by Justin. He very rudely said "What's up what's going on?" I explained everything to him, the cake was for a Celebration of Life ect. & showed the photos. He said with an attitude "Well what do you want, what do you want me to do to make it better?" So I asked him "What did he think he should do?" He asked how much the cake was, thought a moment & said "How bout if I give you 20 BUCKS & we will call it even?"!!! I just took my receipt, said "Its fine' and walked away. Wow, No, condolences on my loss! No, I'm sorry you were embarrassed by the cake! No, I'm sorry we sold that to you. Nothing from either employee!!!! They might have remodeled that store but they really REALLY need to work on their customer service skills!!!! Justin had an attitude & was just plain Rude!! My family & I will not buy another thing from...

After visiting a fabulous Stater Bros. Market in Winchester CA, I was anxious to try out the one in my hometown! Unfortunately, it wasn't nearly as great as the other one. This Temecula market is located at Temecula & Redhawk Parkways across the street from Kohls - a convenient location with lots of parking.

Produce section was great - fresh and nicely organized. Deli meats were so-so - I got some of their premium brand "Cornershop Cuts" turkey breast and it wasn't nearly as good as the Boar's Head deli meats that I usually get from Ralph's nearby.

I've heard that their selection, quality, and price of butcher meats is great. I wasn't shopping for that this time, but may check it out in the future.

My biggest complaint is that they don't have self-checkout lanes and the woman checking me out was incredibly SLOW. I wanted to jump in and do it myself; I could not believe how much time she took to handle and scan every item. I was trying to expedite the process by bagging things myself, but that too was slowed down by having three different baggers step in at various points to bag one or two items before they were pulled away to price check or some such task for someone else. Seriously, they need to revamp checkout to include self lanes and speeding up the scan process. I observed other lanes taking as long as mine! I always do self-checkout and the absence of this would keep me from coming back unless I had nothing to do and nowhere else to be - it was that painful!

Stater Bros. does not have a customer rewards program, although there is a sign-up to get digital deals. My checkout person started to explain it to me, but I was so desperate to speed things up that I told her I'd just look...

This is my neighborhood go to store in Temecula- it’s been newly updated and there’s a great cheese selection in the deli area. The place is always clean and they have some rare items that I remembered from when my Dad was still with us that I hadn’t seen in years in Texas or other places I’ve lived - specifically some of the best grape juice ever! They even have bangers and beans (Heinz beans in tomato sauce) from UK which is necessary for a proper English breakfast. 😉 I like the butchers on site the best and the selections in that department. They have had great prices on wild caught salmon with some of the best coloring I’ve seen in a long time. What makes this place so great is the people- both the staff and the other patrons. The staff is always helpful and positive and the people shopping 🛒 don’t mind and even respond back when one passes by and says hello. Sometimes chores can be stressful and mundane…. A positive, well lit, friendly place makes shopping fun and when the radio is jamming they don’t seem to mind me dancing and singing while I fill up my cart...