White Castle — Restaurant in Tempe

Asked for no pickle on half of our cheese burgers. We bypassed the computer type voice that was taking our order at the drive thru to talk to an actual person and make sure half do not have pickles. The employee that took our order was great.

However, once we got home to eat, I was opening the burgers to find the no pickled ones. Instead, we saw extra pickles and half of our order didn’t have cheese on the burgers. I Called and left a message twice about fixing the issue- they haven’t attempted to call back.

We won’t be returning to this location. The person we bought dinner for can’t have pickles, she was extremely bummed and we felt horrible for ruining dinner she was craving. I hate pickles as well, so I didn’t eat the dinner I bought either. Pickle juice gets on the bun and runs your entire dinner, especially when there are double pickles 🤢 . I wouldn’t be so mad if I only got a couple of cheese burgers, but $43 worth of fast food on top of ruining their person’s dinner you got for them, I wasn’t happy 👎🏻

They need a manager who actually calls customers back and fixes the problem. I waited a few days before leaving a review. Check your food before leaving, we live 40 min away - it was not worth driving there and back AGAIN, which is why I called instead.

This isn’t the first time either I’ve asked for no pickle to get home and found out they messed up my order. They can’t follow simple directions. I’m fed up...

I’ve been a WHITE CASTLE lover since growing up in Indiana years ago, so couldn’t wait to get some today using the drive-thru! Let’s start with the girl taking my order……she talked way too fast! She would start talking before turning her microphone on, so you would miss half of what she was saying. I asked if they had Coke Zero and didn’t get an answer….so I said “hello?” And she said, “I said YES!” So I ordered a small one knowing I would start eating these in the car on the way home. So after driving up, I explained to her that she needs to make sure her microphone is on before talking……crickets and ignored me! Handed me my bag. I then had to ask for napkins!! She gave me some and started talking to the customer behind me….no thank you, no nothing….and most of all, no coke which was my fault for leaving, but didn’t notice that until I was already down the road!!! Enough about the terrible service!!! The burgers……..dry and dry!!! The meat was dry and the buns tasted like 3-day old bread!!!! What happened to the whole steamy burgers!! Unfortunately I will stick with the frozen ones in the store….much better and steamy when microwaved!! And no, they weren’t busy….I drove right up and now understand why no one else was there….UNEVENTFUL!! I am going to let corporate know too! Corporate should know they have not been open for very long and have already earned a 3.6 rating?? Or maybe they don’t...

What a cluster (censored) this is. No parking unless you have a handicap plate or placard. You’re stuck going through the drive thru, and no one is directing traffic. When I finally pulled up to the speaker 🔈 and menu board, I’m asked for my name and vehicle make and color. Dead silence after that except for the background noise of the workers inside. “May I order?” “Yes, your name and vehicle?” 🤦‍♂️ 🙄 I place an order for their #8 combo meal. Ten sliders, two fries, and two drinks… medium with light ice. $26.25. I pull forward, pay, and receive my order; only I’m handed two different size drinks. What’s the point of getting it corrected. No one seems to care when the mistake is pointed out. The sliders are as I remember them. The fries were better than the greasy fries I’ve had at the Scottsdale location; yet they’re a bit overdone. I won’t be returning anytime soon, and recommend others stay away if you’re short on time. It is a huge mess as Tempe P.D. was on hand with cones to limit and direct the flow of traffic. Management could have done better directing traffic in their parking lot and drive thru. They could learn a few things from In-n-Out on how to get customers in through the drive-thru. And open up your parking for anyone wishing to dine in. I had an hour to do so, but felt pushed out and discouraged. Not a kind way to...