I have to update my review for May 9, 2025. I decided that since last year went so great at Main Event that this year we would do it again. Had just the opposite experience. Too bad MK doesn’t work there anymore if she was off for the day unfortunately. Long story short I arrive only arrive 20 mins before I reserved bowling lanes with my family and friends for my son’s birthday party. The place was dang near empty. I didn’t ever. Need to make a reservation. The guy in the front I told him I was early and asked for a specific lane and he said ok. I also bought some extra laser tag time for the party. I then walked back to my car and I realized the cake was getting hot in the car so I decided to go get everyone and all of the birthday things and come back and ask if I could just set up things on the table for our lane now but he had left the desk empty and no one was there. So with the place being pretty empty I decided to just go set everything on the tables in the lane. While I was mingling my business in an empty bowling alley a waitress named Langley comes over asking do we have a reservation? I said yes. She said what time I said 5:00. Mind you it was now only 15 mins until my reservation bowling time.She then proceeds to say well you can put your stuff here until 5:00. I said and why not no one is here? She then says well I have to start your lane now then? I said for what? My entire party wasn’t even there yet. I said what’s the issue with me putting my stuff in the table when I was already told that I can have that lane. She was still telling me that since my reservation was at 5:00 that’s why. I’m like your just looking for something to start something with me because that’s ridiculous and no one is even in this place. You can’t be serious. So she seems to be irritated because I’m questioning why I can’t set up the table . No one was doing anything wrong. So she said she will ask her manager. So I’m pissed about how rude she was to me and my family. It’s was a bunk of unnecessary nonsense. So I go upfront to wait for the manager who’s name is Sense which is such a unique name but she was very kind a sweet. Definitely changed the trajectory of the conversation. I told her I was just setting up the table and had already been told but the guy that I checked in with that we could have that lane. She said she was sorry that had happened and apologized. She said it was no problem that we set up table. Apparently Langley had a personal problem with us in which that’s her problem alone. I asked that she not serve our table because she had been rude and I don’t want her anywhere near me. I had to hold my words back because what she did was wrong. But the manager made it right and the rest of the day was better. But after that experience I don’t believe I will be back next year. The quality of workers has went down . MK and is think his name was Juan were great though. He was our server he made up for the lack of customer service that Langley had.

The below review was from May of 2024 This review is solely based on my experience today with MJ. MJ was absolutely phenomenal! I came today to celebrate my son’s birthday. I needed help deciding on what activities we should do and she helped so much and made excellent suggestions. She made sure my son’s birthday turned out great. I’m so happy and very satisfied with her excellent customer service. Thank you so much MJ for helping to make my son’s birthday special.