Dairy Queen Grill & Chill — Restaurant in Terra Alta

2 Year Update: I frequently visit the DQ now, and it has improved so much with the new general manager and some of the employee's. It is always pleasant to come in for a treat or a meal now, and I cannot express my appreciation for the employee's that work there now and how much they have improved the DQ overall since the last time I had reviewed the restaurant. Though as much as I do love coming here, sometimes another lady will show up at random and go behind the counter and begin to yell at the employee's, or berating them in a way that you can hear from the lobby. It seems like she may be another manager or something of the sorts, but she is not fit for such a position if she is going to disrespect and mistreat the workers in such a humiliating way.

2 Yeaes ago: Usually only come in for icecream, it's some of the best around, but was not too happy about yesterday. Was served spoiled icecream of all things, it wasn't very apparent when mixed with every single brownie topping and chocolate sauce that my Blizzard had, but was very apparent in the Reeses blizzards not only in scent but taste. Couldn't even stomach all of it. Not to mention being handed an overflowing and dripping mess of icecream. None were turned upsidedown, assuming because it was spoiled and gross, it...

Every time I go there they are always out of what I want. This time I wanted a chicken strip basket, but they were completely out of chicken, so I got a burger which came hot and steamy straight out of the microwave. Seriously we got 4 cheese burgers and 2 hotdogs all of which had been reheated in the microwave for waaaay too long.Two of my son's hotdog's were so severely overcooked in the microwave that the ends were hard as a rock. The fries and onion rings that came with our meals were severely overcooked as well, I'm sure they were reheated as well by throwing them back in the deepfrier. At least they weren't microwaved! I'll never eat there again. The only good thing about our visit was the staff, they were friendly and funny and I'm sure only following directions by...

Found hair in food kid named lucien funk did not help anyone on shift did not have a hair net on. Refused to give me a manager number and also corporate number. Disgusting place to go. So unprofessional and lazzy. Had to wait 30 minutes in a drive through. Also had to go inside to make this kid work. Should be terminated in my opinion. Just got a call back from a shift lead after being hung up on by said employee. Shift lead is stating west Virginia does not require safe surv in a kitchen at all times when in fact it's a state law. Kept informing me that he would contact corporate but they never contact the terra Alta dairy queen. Kept telling me he was a manager...