Sonic Drive-In — Restaurant in Texarkana

I placed an order through the app. Get there like 5 mins after ordering. Sat waiting about 20 mins. The lady came out with my drinks but no food so when i questioned her about the food she said oh we arw not cooking tonight. So i asked what about my refund for the food. She went inside got the asst manager. He explained he can not do refunds but he would leave instructions for the manager Mike and for me to call and make sure it went through. SO i called the manager Mike to ask about my refund. Well when i called he answered and as i explained he cut me off saying you are a liar we closed at 8 on Sunday. I tried to tell him that yes they were open i spoke with the Asst Manager on Duty (which he was very kind) and he said i would be refunded. He began talking VERY LOUD TO ME. HOW I WAS A LIAR AND SO ON. I asked for Corporate number he LOUDLY TOLD ME TO GOOGLE IT. Mind you i frequent this Sonic often. BUT NO MORE i have NEVER BEEN TREATED SO HATEFULLY. I WILL NEVER GO TO THIS SONIC AGAIN. EVER. The other Sonics are very kind and understanding. This guy MIKE THE MANAGER Has NO CUSTOMER SERVICE. Also this Sonic at 4619 Summerhill is a JOKE. They never have workers BUT I UNDERSTAND. IF THEY DO NOT GET RID OF THIS GUY MIKE. THEY WI LL NEVER PROSPER. Move the Asst Manager and get RID of MIKE. He has NO Cusomer skills. Needless to say i called corporate and got my refund. The lady was very kind. I dont know where they found him. But Sonic you need to decide quickly to let him go unless you dont care about Customer Service then keep him. But they will NEVER EVER GET ANOTHER PENNY OF MY MONEY. And i will let everyone i know and meet do not go there. HE HAS RUINED THIS SONIC. And i see they have ALOT OF COMPLAINTS ON HIM. I am so upset i have NEVER BEEN SO MISTREATED. This is sad when we go to an eestablishment to spend your hard earned money to get disrespected from a nasty ugly loud mouth like this person MIKE. I am sorry for Sonic that they have this human working for them REPRESENTING SONIC. SAD SAD SAD I choose 1 star but ONLY...

I will start by saying the other locations in Texarkana are great. This sonic deserves less than 1 star. We placed an order through the app and pulled in to pick it up about 5 minutes later. My wife clicked check in. The app gave her an error and would not let her complete the check in. We did the next reasonable thing and pressed the red button for help. We gave the lady our name she said "we will be right with you". 25 minutes pass. We press the red button again, and wait for 10 minutes for a response. It was almost like no one was working. They finally figure it out and bring us the food. We ask for a corporate number. The lady we talked to, and their STORE MANAGER tried to turn this around on us and say that our wait was our fault because we didn't check in on the app. Please recall our app gave us an error and this was the entire reason for contacting them in the first place. Next they tell us we can't give you the corporate number. Yes you can Google it, but sometimes they can give a more specific number to cut through the automated stuff. I understand people in fast food have a tough time with certain customers complaining about ridiculous stuff, but if your technology stops working for any reason it is not that difficult to figure out how to send an order out. This manager does not need to be managing a restaurant if he does not understand this fact. I vote with my dollar. I will not be returning here. Customer service is dead at this location.

EDIT: the response below from the sonic team takes you to the automated help line. I called that number on the day of our order. They claim the complaint will be escalated to management or the local franchise owner. I get the impression that the franchise owner does not care about the issue, I have had no other replies except...

My boyfriend and i went to Sonic and ordered a snack with two Dr.Pepper’s. our food was great and had no complaints there but the issue we had over our drinks bothers me.😬 ( 2:00pm may-25-2022) we informed the carhop that our drinks were bad. it tasted as if the Dr.Pepper was out so we requested they be remade as one does when that happens. it’s an easy fix but instead this lady tries to argue with us and tell us that the machine was just changed and had already been cycled through so their couldn’t possibly be anything wrong with our drinks. we then asked for our drinks to be remade, after sitting and waiting for ten minutes on a remake, she comes back and brings us out replacements but tells us it’ll be $5 plus tax because she “can’t just hand drinks out like that” we told her nevermind, we aren’t paying for that then gave them back to her and left. we pulled away and as we did so i got on the phone to call and speak to a manager, my boyfriend looks up and (a man) manager is videoing us leaving so we pull back in because now it is a problem. we weren’t loud, didn’t curse and we didn’t cause a scene in any way but were being videoed because we didn’t want to pay for a replacement drink after their machine was out the first time? we pulled in and went through the drive through to request a manager, a female manager came up and spoke with us. we told her about the issue, she tried the dr.pepper herself and confirmed it wasn’t good then replaced our drinks how they should’ve been replaced in the first place (Thank you) but the man that videoed us driving away had just left all of a sudden (the women knew who he was and said she’d speak to him) but being videoed for no reason doesn’t sit...