McDonald's — Restaurant in Texas City

I left the house at 0330, a tough day, and returned to town at 2330, a full 30 minutes ahead of Google Maps estimate. I decided to grab a couple of Big Macs for the wife and me, especially since they are buy one, get one for a dollar! Only three cars in line when I get there, not bad. 34 minutes later, I'm pulling away! Absolute BS! You keep thinking, "It won't be long now, any minute..." 34 minutes! When I got the bag, I asked if they had been sitting there since I ordered them. I was assured that they were just made. Three minutes later, I'm in my loving wife's arms. We settle down for a late bite. My girth is evidence that I never turn down a meal, and I come from the "clean plate club." Neither of us could finish the iconic sandwich. Horribly assembled. Both of them fell apart in our hands. They were cold, wilted, and slimy! The dogs ate well. I know these are such "first world problems," but that's why people are dying to come to America because of McDonalds! If there is a malfunction or your entire crew walks out, just shut it down. Or at least make an announcement, but you don't leave busy, tired, hungry travelers sitting in line hoping. Especially after you have taken their money! This location is notorious for getting it wrong. And these people want fifteen bucks an hour! Update: Running errands on a Sunday afternoon, and the Mrs. just had to have a quick Cheese Burger to get through. A few cars were in line, so I went inside foolishly, thinking that would make it a smoother experience. I must be Mcstupid or something! They made their demands and got replaced by a machine. After stumbling around for several minutes looking like a lost boomer trying to figure out how to order in this brave new world, I find out they will not take your order at the counter anymore! Two of the four kiosk panels were not working, so I waited in line while a couple of giggling tweens agonized over what they would like to order and changed their collective mind ten times! I step up to the glass panel and begin to schemer some bio-hazard waste material left by a previous customer. The screen is glitchy, but I finally ordered a couple of simple cheeseburgers. I think an order number flashed on the screen, but no receipt was given or offered, so I'm unsure if any of it went through. Other customers who were done ordering and waiting when I arrived were still waiting. All of the usual nonverbal indicators of their frustration were becoming obvious. We all began conversing about the ridiculous inefficiency of the 11 people milling about and very little food moving across the counter. An angry mob was developing, and people just kept coming in. The line at the drive-through was now wrapped around the building and lot. The Mgr became very loud and argumentative with everyone. She demanded to know my order number; all I could do was describe the contents I had hoped for. Snapping at me like I was some petulant child making unreasonable demands, she kept asking the same question repeatedly, DO YOU WANT A REFUND?! The man behind me should have been a lot more pissed; he came in from what he described as an insane wait at the drive-through and was told to go to the kiosk no one would talk to him! I finally got my McScrew you and ran before I would have had to defend myself! I'm done! Never, never, never again! I'll go with Gas station sushi before I ever darken the door of another McFu@#k you....

I figured it was time I voiced my opinion. McDonald's Texas City mission is not customer satisfaction. I'm rating this location a negative 1 star. Store Management needs a maintenance and preventative maintenance program. The people that's working at this location needs to be reevaluated. A customer service operation needs a customer service personality employee. This location need to stop hiring relatives and friends and start bringing in people that is capable of putting a smile on an angry face.

Example #1: I did a 2 month test just to be sure about this. In last 2 months I went to this McDonald's drive through 10 Times and asked for a Hot Vanilla Latte. 9 of the 10 times the cashier told me the the machine isn't working. To me, I feel like I am being mistreated. It's never, "I'm so sorry for any inconveniences but our machine isn't properly working at this time but we do have a maintenance order in to get back online as soon as possible". It was more like, "The machine ain't working". What the hell???

My sister is a McDonald's Supervisor for 5 stores. I asked her is it a normal thing for this machine to be broke 90% of the time in 2 months. She said that's not acceptable.

I am not sure who's running this location but I am sure who ever it is shouldn't be. The folks that's working in Texas City keeps this location profitable. We work hard for our money therefore I believe we should get some kind of appreciation by at least receiving good customer service when we choose your place of business...

Without a doubt, the worst customer service experience.

Do these guys practice interrupting customers while they're trying to order? Seriously, it isn't going to hurt your business to be a little patient, wait for a pause to make sure you're not talking over your customers.

Here's my experience. I pulled into the drive through, waited the greeting and then started to order. I wanted a Big Mac meal without pickles or onions. But before I could say the word pickles, the clerk rudely interrupted with "meem uh orge ?"

Of course, this made no sense to me so I responded with "excuse me". She then repeated "medium or large"? She was more interested in figuring out which picture to press on the screen than actually listening.

So I responded with "if you'll not interrupt me, and actually listen it will work out best for both of us." I paused and repeated my order. Her response was absolutely priceless... she actually asked me to repeat what I just said.

Giving her the benefit of the doubt, that perhaps she just couldn't hear me over the drive thru speaker. I pulled ahead to place my order at the window.

This is where it gets really funny. A young girl in a white shirt, I'm assuming a manager about 18 or 19 years old. Approached the window, smiled and told me they were refusing to serve me because I was rude for telling their employee it is more polite to not interrupt customers.

To the franchise owner, you have competition. I still ate tonight. I just spent my money with your competition...