Baskin-Robbins — Restaurant in Texas

A very unfavorable experience. This location has had issues in the past and it has not overcome them. The last time we visited, there was no hot fudge available and again, no hot fudge. Once is understandable, it happens; to have it happen twice within a period ofal a few months is a trend, especially when it comes to a popular topping like hot fudge; it's hot fudge, for crying out loud, not some rare, weird topping like caviar or something. This caused the "layered" sundaes that two party members ordered to be regular sundaes; and yet, we were charged for a layered sundae for both. One member of the party ordered a waffle cone; the advertisements in store made mention of receiving a "fresh" waffle cone with two or more scoops, which he did. We joked that emphasizing the freshness of the waffle cone might be excessive; after all, who walks in and orders a stale come? Apparently, it was not a joke, as the cone he received was incredibly stale (with only two cones in the display stand, there wasn't much hope that it was one-off cone mishap). Finally, the milkshake that I received was also subpar. A milkshake consists of two ingredients (up to four of you're feeling fancy and throw in some whipped cream and a cherry): ice cream and milk. Apparently, this is a complicated process to get the ratios correct, as my milkshake was very milk heavy and lacked the thickness of a proper milkshake. Finally, and perhaps most egregious, was the handling of another customer, who entered the establishment shortly after us. I am unsure whether he was another employee who was simply acting in the capacity of a customer at the time, as the current employees appeared to recognize him, or whether he was simply a random customer. Regardless, he was given permission to walk behind the counter, to where the donuts are stopped, to pick out donuts from the Dunkin' Donuts portion of the store. This is not an acceptable business practice, as it increases the likelihood of foodborne illnesses and provides a poor atmosphere to the store. In short, stay away from this location; poorly managed and a generally poor experience all around. We will not be returning and will take our...

This place sucks. I went here last night to try to order something and I realize why I haven't been here in about eight years. The place sucks and always has.

7 PM and only the drive-through is open according to the sign on the window.

Tried to order a banana split, but I was immediately told that they are out of chocolate ice cream.

I thought Baskin-Robbins was known for 31 flavors. Well, I guess that doesn't apply here.

The employee who work to drive-through just pretended like she didn't give a damn. She sounded like she could care less what I spent my money there are not.

Well, I left and did not spend my money here. Went to a competing business nearby instead and got better service plus they had what I wanted.

I just read a lot of the reviews on here and I have to agree with all of them.

Every time I've ever been to this location, I've had a bad experience. It's mainly the employees that make the experience bad. They just seem like they hate their jobs and don't want to be there.

I would say close it down, but that's not the right answer. If they close it down with these bad employees will just go work to another business.

No, just keep the place open so I know not to come here. I promise you Baskin-Robbins that I will not be back...

This review has been a long time coming, and it’s well deserved. This location is terrible, and has an outdated appearance. The employees don’t want to work, and will be the reason this location shuts down. I am really surprised it’s still open. Anytime I ask for a shake, I’m told the blender is broken— it’s like I’ve pulled up to McDonald’s and not Baskin-Robbins. The employees just want to stand around, talk and get paid for doing nothing. They only have basic flavors, and even ran out of chocolate before which is pathetic.

In a rare instance where the blender is “working” there is too much milk in the shake, as if the employees are not following the recipes and choosing to free-style your order to get you out of their way. Also, they don’t follow the pre-measured ice line on the cups, they will give you a cup full of ice and a few sips of your drink.

You can be the only person in the drive-thru and still wait 15 min for a simple order. I’m starting to believe the owner of this location doesn’t care, because I’ve lived in this area for 8 years now—and nothing changes. Do not bother coming to this location, let’s help it close down like the employees want. Hopefully it will be replaced by another business we can look forward...