Belle's Kitchen — Restaurant in Texas

Tried Belle's Kitchen for brunch on a Sunday about 11am. Crowd was kinda heavy but there were a few empty tables on the patio so my friend and I sat outside. I ordered the waffle platter with Xtra crispy bacon, scrambled eggs, and a side of hash browns. My friend ordered the Alfredo mushrooms and the Santa fe omelet with Xtra veggies. My friend does not eat meat so we double and triple checked that the omelet did not come with meat. 50 mins or so pass, still no food. Wakes comes by to refill drink, we inquire about food and she states the kitchen is backed up. We reiterate how long we've been waiting, she goes in and immediately comes out with our food. My food was cooked to perfection and tasted pretty good. My friend enjoyed the Alfredo mushrooms. She started eating the omelet and said she tasted meat. The waitress came over to check on usband my friend asked again about meat being in the omelet and the waitress said there wasn't any. My friend tasted another piece and insisted there was sausage in it. After breaking it down, we did discover little chunks of sausage in there. I went Inside to use the restroom, came back outside, and the waitress had taken both my plates (which I was clearly still eating on) and disposed of them. I had to ask them to remake my food, which they did no problem. The did comp my friend's meal as well. Although the service was slow and my friend's order was completely wrong, my food was still good and overall it was priced well. I would give them...

I've been a regular of Belle's Kitchen for a few years and used to like it a lot, but in the last year or so the diner has been steadfastly going downhill. It's still a cozy mom-and-pop kind of place and the food is still ok, but it's the service that's the big problem. I don't know if they are understaffed or if it's a management issue, but waiters are often inattentive and service is slow. The place is always packed and always busy, so it is apparently popular, but over time I did not see any of that translate into more manpower or better service to match the rise in clientele. Servers always seem overworked and on every recent visit were forced to apologise for long waiting time and occasional neglect. When it takes about 15 minutes to serve a cup of coffee (from constantly working coffee maker, nothing fancy mind you) and 20 minutes for OJ or hot chocolate you know something's not right. Even the simplest of the meals, like scrambled eggs or pancakes, will easily take at least an hour and they even have warnings about being too busy and long waiting times on each table now, which is kinda crass. So if you go mostly for socialising, rather than food and service, and have an extra couple of hours to spare then this might be the place. Otherwise it might be wiser to drive an extra 10 minutes to a better managed restaurant, fortunately there are other options...

DO NOT visit this place! I went on a Saturday morning with my family. The service was terrible and the food. While ordering we asked a question about substitutions, her (the owner) reply was "didnt you read the menu". How rude is that?!!! They then served our food cold. When I addressed the manager about it she became very upset that I criticized her food. She was adamant that her cooks are great at what they do. So why were we serverd cold food? She could've just corrected it right? You would think she would have the best customer service and try to win over the customer, right? Nope!!! Definitely didn't happen. She became so defensive that she began to brag about all her other restaurants she had, showed me all the tickets she sold for the day, etc... 🤔👀👀

To top it off she proceeds to say "I never want to see you in my restaurant ever again. I do not want customers like you here in my restaurant." How unprofessional is that!!!! All because I was unhappy about the service and my food was cold. A lot of my patients have gone to this establishment and I will be making sure they don't go there in the future. I would hate for them to experience the same treatment I received. Not sure how people can continue to support an establishment when the owner doesn't care about how the customer feels or cannot take criticism when her food and service...