Brooklyn Pizzeria — Restaurant in Texas

I don't usually do reviews but this was the exception. We spent over 65.00 for 2 pizzas. Ridiculous . Ordererd ahead for a later delivery. Once we got our pizza and opened it the 1st one was mangled like it had been thrown around and flipped over and it was cold and the 2nd was about the same. We called to tell them what happened and was expecting a little empathy or at least a credit or another pizza to make up for this foul up but instead we got denial and resistance and basically no type of apology or compensation. I asked to speak with a manager and was told he was too busy and would call back. After waiting with no call back we called again and asked for the nanagers name. With much resistance and talk back we got the manager Sam who cold and rude decided to blame it on Door Dash. I ordered the pizza online thru there website company. Not Door Dash. If u order for delivery be careful with this place. They should not work with Door Dash as one of there delivery services but then take a no fault position. At least attempt to satisfy there customers. If it was because of the delivery mistake thru a 3rd party service that they use then they should've taken that up with them and not make the customer have to pay for it or make the customer go hunting around to find someone else to take the responsiblty with another company other than them to try to fix this mess. Customer is always right especially in this situation. Pizza wasn't all that great either. It was cold and droopy and one was over cooked and the other undercooked.

Amendment: I did receive a call the following day from Door Dash advising they were contacted from the pizzeria of the incident and offered a full refund and apologies and then Sam from the pizzeria also apologized including a free pizza for the mishap which I...

Despite the beer on the menu & the Anheuser Busch neon sign they do NOT have beer on premise. They lost their license. So we were off to a bad start.

We ordered 3 pizzas for our group & then ordered garlic knots. After that order the kid at the counter said oh they're free with 2 pies and since you ordered 3, you're good. That would have been good to know before because we almost paid for them. The garlic knots were not very warm when they arrived & were strangely moist & dense.

On to the pizza.... I have read other reviews & I highly doubt that anyone who was really from NYC, let alone Brooklyn, would compare this place to authentic Brooklyn PIzza. This may be "New York Style" pizza, but the real thing is far superior to this. The pizzas were all undercooked and the dough was lacking in flavor. The pepperonis were a bit random, so you got some slices with little to no meat on them. The Marguarite pie was odd. I suspect the tomatoes were added later or they were very cold when they were added, because they were cold on top of the pie & they often just fell off. The crust was as soft as a fajita and didn't have that crisp crust that easily folds in half, like a real NYC slice of pizza would have.

We were told by the kids at the counter that the manager was from Brooklyn, NY and when we asked to see him, they said he was out doing deliveries. With all those kids working there, you'd think the manager would be there on site managing. I'm eager to hear what part of Brooklyn he's from because it ain't Bensonhurst or Bay Ridge! I'll give it 2 stars because the kids at the counter were respectful & helpful and you could eat this if you were hungry enough, but ot loses 3 stars for fraudlent advertising of authentic Brooklyn pizza and for on premise beer.

So i say...... ...

Step into this pizzeria and instantly feel like you've been transported to the streets of New York. The aroma of fresh, bubbling cheese and the sound of pizzas being tossed in the air create an authentic and inviting atmosphere.

The pizza here is nothing short of amazing. The thin, crispy crust is the perfect base for the savory tomato sauce and generous toppings. Each bite bursts with flavor, and you can tell that the ingredients are of the highest quality. The classic New York-style slices were a true delight, and the specialty pizzas offered a creative twist on the traditional favorites.

The authenticity of the pizzeria is not just about the food, but also about the experience. The staff is friendly, the service is prompt, and the ambiance is casual and welcoming. It truly feels like a neighborhood pizzeria in the heart of Richmond, but with the genuine spirit of New York.

If you're a pizza enthusiast or simply someone who appreciates a delicious, authentic dining experience, this pizzeria is a must-visit. Whether dining in or ordering for takeout, the experience is sure to leave you craving more. This spot has truly brought the essence of New York's pizza scene to Richmond, and I can't wait to return for...