Anytime Fitness — Local services in Richmond

Misleading “Free Sessions” Ad — Signed Up Without Consent

I’m writing this review to warn others about my experience with Anytime Fitness – Grand Parkway, TX, owned by Benjamin.

I found an ad on Craigslist that offered 18 free personal training sessions — it specifically stated “no catch.” The ad and follow-up text messages (which I’ve saved) clearly said the sessions were free and that this was not a paid membership. Based on that, I scheduled a time to come in.

When I arrived, Benjamin was friendly and welcoming. He asked for my ID, saying it was just for verification. I never signed any paperwork or provided any payment information. The entire visit was presented as an introduction and orientation for the free sessions.

However, right after leaving the gym, I received an email notification saying, “Thank you for signing up for your membership.” I was completely shocked — I had not signed, agreed to, or paid for any membership.

The following day, I received devastating medical news at my doctor’s appointment: I was diagnosed with cervical cancer. As a widow and mother of three, this was an extremely difficult time. I immediately called Benjamin to let him know I would not be able to do the sessions because of my diagnosis. His response was dismissive — he told me, “Oh well, you’re already signed up for the membership.”

I reminded him that I never signed a contract, made a payment, or agreed to any terms — and that his ad and messages stated “free sessions, no catch.” He told me to contact corporate, so I did. Corporate informed me that this particular Anytime Fitness location is privately owned and that the owner himself (Benjamin) would have to fix the issue.

Instead of correcting it, Benjamin sent a contract I never signed or authorized to collections for $708. I have since been contacted by multiple credit agencies trying to collect on this fraudulent “debt.”

I have text message proof and documentation that show I was misled and that this offer was represented as 100% free. I was never given a membership agreement to sign, nor did I give permission for my ID information to be used for a contract.

This entire experience has been deceitful, unethical, and extremely stressful — especially while dealing with a serious medical condition. What was presented as a simple “free trial” turned into a credit nightmare.

Please be careful before providing your ID or personal information to this location. I hope Anytime Fitness corporate takes action against this type of misleading behavior and protects future customers from the...

I recently had the pleasure of visiting a local gym that truly stands out for its cleanliness and prime location. From the moment I stepped in, I was impressed by the spotless environment and the inviting atmosphere.

Cleanliness: The gym's commitment to cleanliness is evident. Every piece of equipment is impeccably maintained, with staff diligently wiping down machines after each use. The floors are spotless, and the air feels fresh, creating a very hygienic workout environment.

Location: The gym's location is exceptionally convenient. Nestled in a bustling area of the city, it's easily accessible via public transportation and has ample parking for those who drive. Its proximity to several eateries and shops adds to the convenience, making it easy to run errands or grab a healthy post-workout snack.

Equipment and Facilities: The gym boasts a wide array of state-of-the-art equipment that caters to all fitness levels. Whether you're a beginner or a seasoned athlete, you'll find everything you need for a comprehensive workout. The cardio machines are modern and well-maintained, and the weight area is well-stocked with a variety of free weights and machines.

Atmosphere: There's a positive and motivating atmosphere in the gym. It's evident that the staff and members are passionate about fitness. The trainers are friendly and knowledgeable, always ready to assist or offer advice.

Additional Amenities: The gym also offers a range of extra amenities that enhance the overall experience. The locker rooms are spacious and well-equipped, and the availability of personal training sessions is a big plus for those seeking a more tailored workout plan.

In conclusion, this gym is a fantastic choice for anyone looking to improve their fitness in a clean, welcoming, and conveniently located environment. It's a place where you can feel comfortable and focused on your workout goals. Highly recommended for anyone seeking a top-notch...

Editing 8/28/2025 I was refunded everything and everything should be in order now. Updating stars to reflect the positive outcome.

Editing to add I spoke with the location and was told refunds have been initiated and processed withing 10-15 days. Hopefully it works out!!

I had a membership here for over a year and went in less than 2 weeks total so I canceled 4 months ago. The nice personable manager personally canceled it for me on his iPad where I signed a cancelation form. He told me I may get charged for one more month. I did. Now I got charged again for a 2nd time and today I got charged for a 3rd month !!!!! I've called alot and NO ONE EVER ANSWERS! I emailed CORPORATE anytime fitness and they said to contact my personal location. I guess I need to go in person again which I will soon but what good does that help because I canceled in person and continued to get charged! PLEASE CANCEL MY MEMBERSHIP LIKE IT SHOULDVE BEEN CANCELED 3 MONTHS AGO. STOP CHARGING ME. I left a detailed message about a month ago with my contact info AND SURPRISE... NOBODY returned my call. Highly disappointing and...