Jason's Deli — Restaurant in Texas

We have visited this Jason's Deli for years, it is the closest location from my home, food is fresh, all has been good except the last two times. They have been so rude, unprofessional, and unkind. We have been regulars for over 5 years. But it is shocking to see and experience mistreatment. It is noticeable staff has changed. From their treatment to new staff in general. Today, without any previous approach we were told "well we are going to close in about 4 minutes and so you will need to leave... like now". I'm a Senior and don't appreciate been spoken to in a belittling tone. We understand there are policies in place and don't want to be inconsiderate to the staff. Many times we are enjoying our food or in family conversations that we are not paying attention to the time. In the years we've been regulars we have only been notified that the salad bar will be closing and the ice cream machine would be getting shut off when there has been an older Caucasian manager working. He has been kind enough to tell us if we needed anything else to feel free to grab it at that time. But if he is not there nothing is said and they simply put everything up without warning. It's very inconsistent. When we got there today and paid at 8:27 pm. The restaurant looked like a storm had passed by and many tables were dirty. However, as we were there tables got cleaned. Staff is usually very friendly and have never communicated any discontent or warnings before these last two visits. Which is why we have not appreciated basically getting kicked out in an unprofessional manner. The visit before we were unaware of how past after close it was (26 minutes after). And we agree that it was our fault that we were not on top of the time. However, we were only approached 15 minutes after close "stating in 10min we have to take up the plates" and then were kicked out. But the way we were spoken to was traumatizing and unjustified. We are regulars and have gone to this location because of the kind staff, it's closest to home and the ice cream machine is better than other locations. However it's hard to think about returning after the way we've been made to feel and been treated. If there was something going on with management or a change in policy, we would have preferred to have been approached in a timely, professional, and...

I was in line an couldn’t read the menu on the TV from far away in line. Before there use to be menus in line for you to view but those are no longer there. Waiting in line wasn’t bad, just about 10 minutes. But I’m those 10 minutes I could have been looking through the menu at my leasuire. I don’t like to be rushed or feel like I am being rushed when looking at a menu. The TV is still so hard to read even when you are next in line to order. They do have menus for your own viewing pleasure but they are located at the cashier. I picked up a menu to view and felt super rushed, looking at the menu having no idea what I want, with a line of people waiting behind me breathing down my neck during lunch hour. This is not a friendly place if you need time to look over the menu. You are forced to wait until you are at the cashier to start figuring out what you want to eat. I have social anxiety so when I have a cashier looking at me also waiting for my response; that can feel a bit awkward. There needs to be menus available in line to take this pressure off. The manager in grey brown shirt was super rude to me when I moved some menus to the waiting line. He came and grazed up against me, pushing me out of the way to snatch up the menus and move them back to the cashier. I mean how rude? This was a man and made me feel so uncomfortable. I hated this...

My son and his wife were very sick, their new baby was in the hospital. I live outside the area but have trusted Jason’s Deli. So when they were discharged I wanted to send them food. I called on a Friday and the lady was great, I ordered 65.00 worth of food. On Saturday I called and ordered 70.00 worth of food to get them through the weekend, since they were still sick and caring for a new baby. I spoke with Matthew, he was rude and very short with me. He said he uses Door Dash on the weekends. After I placed my order he said how much tip do I want to leave, hmmm, he said if I don’t tip then the food will sit here. I said is the service based on my tip, well the weekends we don’t have drivers. He got very short with me. Wow two days of over 130.00 in orders and a very rude person, named Matthew. Seriously I paid a 10.00 delivery fee but in order to get my food fresh and delivered I MUST tip before services are even given. I think this needs to be addressed or maybe you should have another...