James Avery Artisan Jewelry — Local services in The Woodlands

I placed an order for a special order a week ago and let the staff know that I would place ANOTHER order this week for charms, and asked them how to go about that. I was told that when I placed my new order to call and let them know what was going on and where I wanted my charms at if I wasn’t picky. So I called and the lady was very confused ( understandable) but after explaining it. She laughs and says “so you want us to put all of this on the bracket?” And I said “no. I only want the CHARMS on the braclet, as I ordered a necklace that was free.” And she goes “uh okay do we just put the charms on anywhere?” And I said “ yes ma’am, as long as it’s skip a loop, charm, skip a loop” and she said “okay” and didn’t even ask if that was all or anything. Made me feel stupid for even calling asking. Will be my last time ordering at this James Avery. I had a pleasant experience inside, but the phone calls laughing and acting rude is mean....

So I bought a charm it’s a rope cross and they’re like well we can only give you $30 so it broke and one of the pieces came off and they’re like yeah we can only give you $30 I’m like do you realize how much that that charms is and she was like ma’am I’m sorry we can only be $30 I’m like what’s $30 going to get me I said y’all should make an exchange for that charm for the same price for the different charm that cost the same amount I walked out the store this is ridiculous of how much they are in them being expensive that’s a little...

Exceptional Store, Service, and Leadership! This James Avery location always goes above and beyond — not just for customers, but for one another. The store is spotless, the staff are kind and attentive, and I’m always greeted promptly. Even during the busy holiday season, the team handles the rush with warmth and efficiency. Management here is truly top-notch, supportive, encouraging, and committed to developing their staff. A wonderful reflection of James Avery’s...