Kim Long — Restaurant in Texas

I come here regularly and was highly disappointed in my experience. The restaurant overcharged me over $1 plus per dish **hoping that I would not notice when my check was delivered and it was time to pay.

And the funny part was that they were standing tables away looking at me while I was reviewing my check. He knew when I was reviewing that I had noticed and hoped I didn’t. I told the guy working that the prices didn’t line up with what was printed on the menu. And I asked him, don’t you think you should be charging what you are advertising- what is printed?

He then fixes to tell me that the prices went up. Really? I said to him, don’t you think you should tell your customers that before they order and tell your customers this? He responds and says no, and tells me he hasn’t had the menus reprinted. I’m sorry but FedEx and Office Depot are open for business and they can print you some menus with the correct pricing all day, everyday.

He then goes on to say to me - should I tell each of my customers this? I was like why wouldn’t you tell your customers this? You either post it somewhere, advise them or you reprint your menus. That is what a business that is fair should be doing. What you don’t do is hope that you charge your customer something else than what is printed and advertised and hope that they don’t notice when they go to pay. That is A VERY POOR CUSTOMER EXPERIENCE. The man was unapologetic and didn’t seem to even get the concept that this business practice was highly unethical.

Very disappointing as they could not understand why the customer would be a little bit surprised that they were being duped. And even more disappointing as I come here on a normal basis and they could not see this was kind of a...

The service is amazing. OMG The pho broth is AMAZING, it is missing some of those essentials though, I can't taste the star anise or the cinammon, come here for pho and u will leave satisfied. But the food I ordered is sub-par. Do not know if this is their standard or if I caught them at a bad time. Their peanut sauce is BLAND, there is plenty of meat in their spring rolls but no veggies for flavor. Where is the cilantro and basil? Barely any beansprouts for crunch. The presentation is nice but flavor could use a tune up the spring rolls taste like nothing but vermicelli, Even after dipped in the peanut sauce. I couldn't order a main dish. So I got salt and pepper squid. It smells alot like FISH and u know what that means. Pray for me. The squid is cooked to perfection, the only thing that worries me is the freshness. (Update as time progresses). The garnishes with the squid were pickled. Thumbs...

This place was so great at the beginning of the pandemic. They had the best egg drop soup. I went there tonight with my boyfriend and after eating the pineapple chicken, I started feeling sick. My boyfriend had the honey chicken and we both had egg drop soup. We both felt sick about half way in and both of our faces started to swell. The last time we came the service had gone way down as well. It's sad to see a place we once loved for the fresh food has changed and not for the better. It also gave me diarrhea and my boyfriend described a tingling sensation to his skin. I'm wondering if it was MSG when we haven't ever had that problem before and not fresh product. I know this place can do better but sadly neither of us intend to return due to tonight's visit. Otherwise the owner has always done a great job and has...