La Sazón Colombiana — Restaurant in Texas

Disappointing Experience and Unjustified Service Charge

I’m honestly very disappointed with my recent visit to your restaurant. The entire experience was frustrating, especially after discovering how customers are charged.

When we arrived, there was no guidance on seating, so we assumed we could choose any available table. We sat down, but no one acknowledged us for quite some time, making us feel like we might have chosen the wrong spot. My mother eventually approached the waitstaff to ask whether we should order at the table or the counter. She was told someone would come to our table shortly.

While our waitress was polite, she didn’t check on us throughout the meal. After waiting a long time for our check, I had to go up to the counter to ask if we should pay there or wait for someone to come to our table. The cashier checked me out, but the total seemed higher than expected, and I wasn’t given a receipt.

I paid the bill and left a tip, but something didn’t feel right about the amount, so I went back and asked for a receipt. To my surprise, I saw that an additional 18% service fee had been added. This was incredibly frustrating since the service we received didn’t come close to justifying such a charge. It felt undeserved, especially given the lack of attention...

The place is very aunthentic looking but the food not so much. I checked the reviews before coming to the place and saw the bad reviews out weighed the good . When you see a review that repetitively says the same thing. Half the time it’s right! So me n my boyfriend went and let’s just say . When we first went there , the ac was out but we didn’t let that stop us. There were ceiling fans so we just let that work for us . But then when we sat down we waited a great 10-15 mins on our food. No forks or anything on the table . But we patiently waited until our food cane, So my bf waived his hand to serve us after 10mins and when someone came they took our order and when We got our DRINKS IT TASTED WATERED DOWN then we waited another 10 mins for our FOOD and once it came WE HAD TO WAIT ANOTHER 5 MINS FOR OUR UTENSILS.. OMG THAT WAS A NO GO FOR ME ! SO I THOUGHT MAYBE THE FOOD WOULD BE GREAT ! I ORDERED A CARNE ASADA AND LETS JUST SAY THE MEAT TASTED CHEAP .. IT TASTED AS IF IT WAS MADE 2 DAYS AGO AND JUST WARMED UP . NO FLAVOR OR ANYTHING .. THE ONLY THING INLIKED WAS THE RICE THE FRIES WERE OK AND THE TOSTONES .. but that’s was IT FOR ME . USUALLY I FINISH MY FOOD BUT THAT STEAK WAS A NO.. oh yea and the salad was SALAD.. never going back again .. NO FLAVOR AND...

Food was okay.. could have been better.. inside was very nice. flavor could have been better.. arepas was a bit dry and the meat had barely any seasoning in it.. they didn't have the green Cilantro dipping sauce at all . The flavor in the empanadas was very off. Had like a weird second flavor to them and no seasoning on the meat either.. I have been to better Colombian places.. the only thing I will say I will give them is the sancocho was very very good. But they didn't even serve me a piece of yuca inside my soup.. but the taste was good . Also the passion fruit drink tasted like freezer burn from the freezer.. seems like they use low quality type or something.. and the cup was very very small mason jar.. other places will serve a full tall glass.. the lemonade cup was a...