Little Woodrow's Parmer — Restaurant in Texas

On Saturday, July 19th, 2014, my fiancé and I with three of our friends went to Little Woodrow's on Parmer Lane. We were enjoying a few beers and having a good time. This was probably our 8th visit to this location. We live very close by, so it's nice to have some place close that is cool. Unfortunately, my fiancé and I will not be ever returning to this location. We were sitting outside on the patio, and our friend came back from the bar and was going to buy us some drinks. He returned and said he couldn't get any drinks. So, my fiancé went to the bar and bought the drinks himself. Then he gave one drink to our friend, and one to himself. Then the waitress and this guy with a beard and glasses named Jefferson (so he claims) went and grabbed the beer with no explanation at all. Then we moved inside because it was getting too smoky outside. For the next 20 minutes, Jefferson watched our table like a hawk with a stink eye. It was very uncomfortable.

My fiancé and I went to go close our tab, and were overcharged 2 beers and a pack of cigarettes (neither of us smoke...) It then took Jefferson, eight minutes to close our tab. Then we asked to speak to the manager who it turns out is Jefferson. He claims he is the manager of all three Little Woodrow's in Austin. I asked him what was the reason why are friend was cut off. He said that the waitress felt uncomfortable serving him. I asked but what was the reason she felt uncomfortable? He could not give me an answer. Have a legitimate reason for making someone feel very uncomfortable. They embarrassed us and our friend for no reason at all. During this whole conversation, he was standing very far away form us and not confronting us like a manager should when a customer has a complaint. Jefferson also accused of us giving our friend a beer even though he was cut off. We never knew he was cut off until the waitress and Jefferson came and stole his beer from him.

We believe that the staff profiled our friend, because he has a strong southern accent and it is hard to understand him. I myself have to ask him all the time what he said, because it is very hard to understand his strong accent. The waitress assumed he was inebriated based off an accent and his speech, not his behaviors (he was standing straight, walked straight, and wasn't acting like an idiot like 60% of the other patrons there, who were not cut off.)

The way Jefferson talked to us and handled the situation was highly unprofessional and to have that type of person being a leader/manager in a bar is inane. We aren't incompetent. We are all working professionals. So to treat us how we were treated is unacceptable. My fiancé and I are in the customer service industry and are both managers. We know that you should NEVER make customers feel uncomfortable, no matter what they are wearing, no matter what state you assume they are in. Customers are the most powerful thing in business, and to belittle them is unacceptable. We were belittled and so was our friend.

The experience was so tainted by unprofessionalism and we were very unhappy and continue to still be upset by the evening. I shared with my coworkers and friends of our experience and so has my fiancé. Word of mouth is the most powerful form of advertising, and now this Little Woodrow’s is receiving some negative advertising. It...

I used to come here all the time when I moved here, but for the last 2 months I have been extremely disappointed and disgusted by the consistently poor service I have received from one specific bartender at this bar . I have been a loyal customer since January and have always enjoyed coming in with my friends, girlfriend, and dog. However, every time this particular bartender is working, something goes wrong.

The first time I encountered her, she took my girlfriend's card and never returned it despite multiple phone calls. The next incident involved her double charging both mine and my girlfriend's cards, which was never rectified even after I spoke to a manager ! I was only given a shot. And most recently, she refused to honor the industry discount and made unfounded accusations about my tipping habits. I was told that if I get that discount I have to tip 40% , I asked to speak to the manager Ashton or Andrew he came over and laughed in my face and said that’s right because you guys don’t tip ! And they told other bartender not to serve us when we come in , and I always tip generously. I never have a problem with no one at that location but this one female bartender, I asked for her name she gave me a fake name , I called the store they wouldn’t give me her name and I left a message on the website still no feedback from our bad experience . I later found out from another regular that The female that was giving terrible service name is Jesse

Her behavior towards me, including her discriminatory remarks and disrespectful attitude, left me feeling humiliated and unwelcome in your establishment. As the only black man in the bar that night, I felt targeted and mistreated in a way I have never experienced before.

I have decided to no longer patronize your bar due to this bartender's unacceptable behavior. I hope you take this feedback seriously and address the issue promptly. Thank you for your attention to...

So the age old starting a tab problem, does this bar keep your card or do they give it back? Well at Little Woodrow's they keep your card and do not ever return it, and are quite unapologetic about it in the process. Humans make mistakes, I understand that. And I have spent a good chunk of my life working in the service industry, so I also understand how things can get during busy times. But what I cannot comprehend is our bartenders reaction to our predicament last night. She made a point of demonstrating how much she didn't care about my missing card, a card which she failed to return to my boyfriend after starting a tab, he assumed after waiting a lengthy amount of time that this bar happened to be a bar that kept cards and sat back down, only to discover at 'tab closing time' my card was MIA. When my boyfriend brought this to our lovely bartender's attention she got intensely defensive made a point of displaying how uninterested she was, blamed my boyfriend, and refused to even look for my card. Wow, a sorry would of sufficed. Or as Shakespeare would say, "The lady doth protest too much, methinks."

If you're up north for whatever reason, and suddenly find yourself thirsty do yourself a favor and don't go here, the atmosphere is generic, the drinks are expensive, all things that might even be excusable, were they not coupled with horrible apathetic service. If you want to be treated like you're worth a darn, and keep your credit card go to...