This is one of the worst place in terms of food and service.Recently, went to chill out .Was waiting for some server to come and take our order after 10 minutes of waiting we had to call the server to come and take our order . Server name Khalil came with the menu and we order the food and a hookah. When we got the food it was so less in the quantity and the taste was pathetic for $13.95 . The food they serve was very less no doubt the photo looks good but such a less quantity. Another thing pissed me up is they charge 18% service fee for 2 people literally serve not even a water . Imagine how easy to make money without being given service and charge literally 18% overall . I know we gives tips based on our satisfaction but these people are literally charging 18% for a dine in without even serving a glass of water. Such a horrible experience . I won't be back again and won't recommend to anyone. I have the copy of the original receipt as an evidence . And when I posted on their FB page their backend team from Pakistan deleted the comments and blocked me as well using slang languages and when spoke to the Manager Sunny he stated that I spoke to my boss Ibrahum and he said that whatever you guys want to do you can do it... Stupid people don't know how to take care of the customers and want to run...
Read moreThere are places that serves good food and have an excellent service, but sometimes due to uncontrollable situations the service or food is compromised. How does one recovers from a complaint is an art. This art is mastered by the owners and the managers of Lush Cafe.
I provided them my honest feedback (not a complaint) of the food and service I received, I was absolutely polite and equally polite or beyond were the managers Zain and Saeed (Tiger 🐅). They were absolutely apologetic and referred me to the owner who ensured that I come again and give them another chance to mend the service I wasn't happy with.
Boy o boy! Did they make it right! I absolutely loved the food when I decided to give them a second chance to prove that they really meant to serve the best food with the best of service. The service was exceptional and the treatment to welcome me back in their restaurant was equal to a King 🤴.
I am visiting Houston and my two sons @halalbrosau are halal food reviewers from Australia, I have seen customer service before, but Lush Cafe has now set a new benchmark for food and quality service. Just be polite and treat them like you would like to be treated.
Thank you team Lush Cafe. Next time, will insha Allah visit with halalbrosau to make a proper...
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Lush Café is truly a gem in the Sugar Land/Houston area — a perfect balance of great food, great vibes, and genuine hospitality. The moment you walk in, you’re welcomed by a modern, cozy atmosphere that works just as well for a family dinner as it does for a late-night hangout with friends.
The menu is outstanding — a creative fusion of Mediterranean, Desi, and Asian flavors that somehow all work together beautifully. Every dish we’ve tried bursts with freshness and bold flavor, from their zinger burgers and sliders to the Hakka noodles and specialty platters. You can tell they care about both taste and presentation.
Beyond the food, Lush really shines as a place to unwind. The hookah lounge is top-tier, with plenty of flavors and a comfortable setup. They often host live music and weekend brunches that bring the whole place to life. It’s the kind of spot where the energy is high, but you still feel relaxed and taken care of.
The service? Excellent. Friendly, attentive, and they go the extra mile to make sure you’re happy — a rarity these days. Whether you’re stopping by for a quick bite or making a night of it with friends, Lush Café delivers an experience that keeps you coming back. Highly recommended — one of the best...
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