Popeyes Louisiana Kitchen — Restaurant in Texas

On Tuesday, December 19th 2023, at about 9pm I arrived in the drive thru to pick up my mobile order. Upon pulling up to the drive thru window the young man that greeted me confirmed my order and handed me a bag containing only a portion of my order. Unaware of this mistake I drove forward near the side door to check my order and discovered some food was missing. I then reversed and returned to the drive thru window to request the rest of my order. When I notified the young man of my missing item I immediately felt uncomfortable as he displayed frustration towards me for requesting my full order.

After retrieving my full order I decided to park and check my food for freshness because in the past I have encountered cold food from this exact location but decided not to bother going through the hassle of returning the order. After checking my order I noticed one of my food items was cold so I then decided to return to the drive thru and request a fresh order. I purposely requested the manager to alleviate any unpleasant encounters with the drive thru employee since he previously showed signs of frustration towards me. With hopes that the manager would be able to accommodate, I was sadly mistaken and instead she told that there was no way my order was old since both of my food items were from the same batch. Had she taken the order back to verify for herself she would have been able to visually see the difference in color and texture. It’s not very hard to tell if fried chicken is old or fresh, warm or cold.

She was remorseless as she retrieved my food and told me that a freshly made order would take 10 minutes. I agreed to waiting for a fresh order and within seconds of her walking away the young man working the drive thru as well as another young man whom I assume was tasked with working the front counter/lobby instructed me to drive forward near the side door before closing the window. I hesitated to pull off and sat parked at the drive thru window because of the discomfort I felt as they all collectively went back to prepare my “fresh” order.

I felt like they might’ve been attempting to tamper with my order so I just wanted to keep an eye on the process. The three employees including the manager were all hovered over the food prep station which led to my suspicion. After a couple seconds the two young men (cashiers) returned to the drive thru window, not asking but instructing me to park near the side door. I expressed to the pair that I would like to wait where I was since I was the only driver in the drive thru. The front counter/lobby cashier rudely told me to park near the side door while my order was being re-made because their “drive thru time is more important than my order being remade, according to their district manager”. I was baffled and deeply offended by his statements but however decided to oblige.

After several minutes of waiting, I received my order. However, due to my unpleasant encounter I no longer felt it was safe to eat. My personal experience at this Popeyes location was absolutely terrible and I would not recommend anyone who cares about quality food service...

Wow. Worst service ever. I've been coming to this popeyes since they built it a couple years ago and have never been treated in such a manner. First, this was not fast food. I was in line for about 30 minutes. When I finally get to order, the lady comes on asked me for my order, I give it to her and as soon as I'm done she says hold on. So I do. She comes back asked me for my order, ONCE again, I give it to her and then she says, I'l have to check. Check what?? So at this point I'm frustrated. I ask what is taking so long? The manager comes on and says, I apologize several people ordered spicy strips and we were out, but they are done now. Then I ask him or begin to ask him a question and he cuts me off and angrily says LIKE I JUST SAID.... and gives me the whole spill about the spicy strips. I was curious as to why they didn't ask those customers, like they always ask me, too pull out of the line? Although I didn't ask. So then the manager angrily asks, ARE YOU GOING TO ORDER ANYTHING?! To which I reply, I did. I'm on hold because she has to check. He proceeds to read me an order that isn't mine and I say noooo.... I ordered this for the third time. Finally I get to the window, where I am sarcastically greeted by the manager who takes my payment hands me my chicken and shuts the window. I proceed to check my order and chicken. He comes back and repeats my order to me. I continue that I'm also making sure they didn't give me tiny little thighs like they had been doing. He annoyingly says I don't give tiny thighs and shuts the window and I state through the closed window, yes ya'll do and he reopens it, cuts me off and repeats himself and shuts the window again and I am just appalled at his conduct. He then opened the window and I begin to explain to him...he cuts me off and says I don't give tiny thighs the store might but I don't. I'm thinking, you're representing the store so, yes, yes you do. He shuts the window and leaves me there. I wait a few seconds and he doesn't come back and I leave. I called by phone, let's just say Jake the manager, needs some additional customer service training. Horrible phone conversation, he yelled at me he basically told me he's busy don't bother him. I will not be going there anymore. On Tuesdays I purchase about a $100 worth of chicken from popeyes, I have been doing this for about 6 years or so... I'm seriously rethinking where I spend my hard earned money. This franchise is not what it use to be, the quality, the size of the chicken which have been really small for months now, ...

Honestly this Popeye's location is terrible nowadays. I can confidently say that when it first opened, it was the best Popeye's I've ever experienced. They had a good crew of employees that were friendly, the food was great, service was quick and accurate. Sadly those are just memories now. The only good thing I can say about this location is that the dining area looks clean. This location now messes up my order almost every time, they're always missing items, and the service is absolutely terrible. For example, my last visit I went to pick up an online order. I walked in to pick up my order from the counter. The employees didn't even acknowledge my presence for over 5 minutes despite several of them looking directly at me, making eye contact and just walking by. Once I was finally greeted and told them I had an online order, as per usual, they hadn't even started making it despite me ordering it almost 20 minutes ago. They then inform me they don't have the chicken I want, nor the dessert. They didn't offer to make them fresh, they just asked me to substitute them for something else. I was starving so I said ok even though it wasn't what I wanted. When I got the food home it was pretty low quality. Un-buttered biscuits, red beans and rice that was 70 percent rice to beans ratio with almost no flavor. The only saving grace was the chicken and substituted dessert, they were normal. Honestly, I've had so many problems with this location that I'm not going to go anymore, it's that frustrating. I'd rather drive farther out and go eat at a different location then waste my time and money here any further, I suggest you do the same. Corporate needs to come down on this store and get their quality fixed period. Until then I will not...