Shipley Do-Nuts — Restaurant in Texas

Use to like this place but last two visits have been unpleasant. The first bad experience was at the drive through a 25/30 year old Hispanic lady was not friendly at all and when I asked for a long John she simply said they didn't carry them with an attitude. I did a drive so I simply parked and went inside to double check and sure enough they had them they simply went by a different name. A guy quickly jumped on it from the back abs said I know what she needs, thank you for that. Unfortunately the most recent visit was worse. This time an older lady with blonde hair was apparently having a bad day. She didn't even reply when I said good morning as I walked in and up to the counter. She just asked what did I need with a stink face attitude. I placed my order and since she was also making short conversation with the previous lady working the drive through I assumed she was talking to her when she mumbled something as I swiped by card to pay. She then handed me my bag and since she didn't say thank you I decided to not say thank you either I mean what was the point. When I got in the car I realized she was asking if I was going to tip! Lol ma'am my tip for you is please change your attitude or change jobs if your not happy, there are so many more options for donuts and I myself will be changing to the competition. I rather drive the opposite way to the new donut location which I'm sure will be a lot...

So, I had to come back and give another one star for customer service at Shipleys. I complained weeks ago about having my container dropped on the floor in front of me and then the lady attempted to serve it to me anyway. I would think I would have received a phone call or something that says we care. I got form letter and an offer for 6 donuts. I wanted an apology. I didnt want anything free. I wanted someone to say my issue had been addressed. Instead, I got some free donuts. I think i wont be returning to shipleys as they have shown that even in the most egregious of fails in customer service, a phone call would have solved it all. Instead, I am invited back for some more donuts so they can drop them on the floor again and try to serve them to me again. I will give these away to my neighbors, I wont be taking any...

I arrived at 5 am, their opening time. All the lights were still off, lady came to the window and said they were still closed. Asked her what time they open, she shrugged and said “whenever we’re ready”. Ok? Then says they have some kolaches ready. Ordered 3, she gave me 2. When I went back to the window I was ignored, even tried honking to get another employee’s attention and she completely ignored me (pink shirt/pink hat). The kolache bread was raw inside. From other reviews seems it’s the same rude employee treating customers this way. Hope management or corporate will do something other than posting their generic response to negative reviews. Their attitudes and service are disappointing, Expected more...