Starbucks — Restaurant in Texas

Last night I put in an order for 3 matcha frappes, and it seemed as if it wasn't mixed well. There was a thick layer of brown sugar that accumulated at the bottom. Unfortunately, I didn't notice the mistake until well into my hour drive home. I contacted the store as soon as I could and they said they could remake the drink the next day. And all this is totally fine. Mistakes happen. I went back today. I told them the issue, they took my order and at the window the manager, Italia (I'm not sure how to spell her name) was hesitant to give me the drinks. I am by no means a confrontational person but she really made my blood boil. She was VERY argumentative and rude. Not to mention she constantly rolled her eyes and made faces while I tried explaining the situation to her. She ACTUALLY was blaming me for this issue. Not only was she escalating the conversation into an argument it seemed as if she was with holding my drinks until she was done arguing. It almost seemed like she WANTED to argue. It is VERY disappointing to have such a rude experience with this disgusting manager....

The Starbucks brand is known for its quality, but the behavior of certain baristas has been deeply disappointing. These self-entitled employees create an unwelcoming and intimidating atmosphere for customers, which is completely unacceptable. As loyal patrons, we contribute to the success of the brand, and we deserve to be treated with respect.

On multiple occasions, I’ve felt uncomfortable simply ordering a drink due to their toxic attitude. This kind of treatment undermines the brand's reputation and discourages customers from returning. Moving forward, I plan to take note of their names and bring these issues to management’s attention. Starbucks should address this unacceptable behavior promptly to ensure that no customer feels mistreated...

I recently visited this Starbucks, excited to try their new pumpkin-flavored items. We ordered a caramel frappé, mocha frappé, and a pumpkin muffin, only to find out after ordering that none of the pumpkin items were available. Slightly disappointed, we switched to a lemon cake. At the window, we decided to pair it with a mango dragon fruit drink instead of the frappés.

When we requested this change, the cashier seemed visibly annoyed, and the staff member who later brought out our order wasn’t friendly either. While I understand that changing orders can be inconvenient, the lack of the usual friendly service is the reason for my three-star rating, not the...