LongHorn Steakhouse — Restaurant in The Woodlands

6/9/22 between 6:45pm and 9:30pm. Disappointed and embarrassed: We talked this place up to our family and invited them here for my son’s birthday. Upon entry the hostess was on their phone leaning against the wall, so I helped myself to the table my family picked for us to sit at before I arrived. During the meal I tried to stay optimistic as (not one), but three steaks came out really over cooked and my family had to wait extra time to eat while others were already eating. The manager came out without even a smile and no apology- she dryly explained new steaks were being cooked because she heard about the three over cooked steaks. The waitress Adriana S. Seemed very kind at first, but excuses started immediately: “well I thought I heard that you all wanted the steaks cooked medium well”.. (they were well done despite the fact my family asked for medium). My father asked for a beer two times and he waited twenty minutes before the server remembered to tell him they did not have it, and finally brought him a water. We were still brushing the disappointing service off at this point. My husband asked the server and other people that were walking by for the broccoli that was supposed to come with his meal (four times) and they each said “coming right out”. After us all finishing our food, the broccoli never came, so my husband reminded the server Adriana S. Once again the broccoli never came, and her response was (this made me really lose respect for the place): “ well we don’t charge extra for it anyway.... so.....”. Then my husband said, “but it is a side that is supposed to be included with my meal for me to enjoy it with, and I did not get it...”, and she continued to say “well it is not an extra chart for broccoli or no broccoli though...”. We shook our heads in disagreement and she just said she was bringing the checks... the food and drink orders listed on the checks were all mixed up and it was only split 3 ways, so we asked for a pen to write what each person ordered, and waited extra time for them to get everything situated in the back. When the check came back we saw we were charged an extra $3 on my son’s mean for a “drink” when the menu states all kids meals come with a drink included. We brought this to the server’s attention and pointed it out in the menu and she said, “right it says that, but the drink is actually charged separately.” I said no, the meal is 6.99 including the drink and that is the way it has always been, and she said, “well that is just how they charge it... $3 for the drink. We kept insisting they never have but we were fed up and ready to go, so we gave her the cards and bill. The manager was not brought to the table at any other point. On our way out the hostess was leaning against the wall on his cell phone again, and servers near by were standing around or walking by the front door as we left. WE looked around for someone to say goodbye and thank you to, but no one looked up. The hostess stayed on his cellphone. There was silence as we exited the restaurant. That felt very unwelcoming and I had to apologize to my family and explain that when we came here before there used to be great service under a manager that was a Caucasian male (can’t remember the name)- and he used to make sure everyone was greeting and he used to visit all the tables out of joy with a big welcoming smile. He had no excuses for mistakes (even though they almost never happened under his management). I hope he is still working that location and just has some time off or something.. My mom said she felt unwelcome and as if she was painted on the wall because no one said hi or acknowledged us walking in or out. Luckily my son is so little he did not understand what was going on with the service, so his birthday experience was not bad. (The...

Even in the best of places things can still go wrong. It's not that something went wrong that bothers people so much, it's if and how the issue is corrected. The staff at LongHorn Steakhouse stepped up to the plate (no pun intended) and made things right. My daughter, great granddaughter and I stopped by for dinner. We were seated. then it seemed we'd been forgotten. We watched others who came in after us get waited on yet no one came to us. We all know, in a situation like this a few minutes can seem like much much longer. However, a trainer came by to ask if we'd been waited on. Just as we said not yet, the manager showed up. She said she would check to see where our server was. The trainer stayed at our table until the mgr came back to report the server had been delayed at another table so she would take our drink orders. We gave them to her and both the trainer and manager left. The cue to show the drink orders had been taken was to put down coasters. Within a couple of minutes our server came by, saw we had coasters and wanted to be sure our drink orders had been placed. We assured him they had. He sincerely (not trained fakery or condescending apology) apologized for the delay. He had to deliver something to another table and said he'd be right back. Almost as soon as he left the manager came back with our drink orders and then the server came back to take our order. We ordered a meal for the toddler and my daughter and I shared a meal. He again apologized (sincerely as did the manager and trainer) and left to put in our order. Then he quickly came back with the complimentary bread. When the table runner brought our order the shared meal was all on one plate and he didn't bring an empty plate to divide the meal so we used one of the bread plates. The runner pretty much sat our meals down and left. Though it was a bit inconvenient, it wasn't a huge deal. During our meal the server came by a couple of times to check on us as did the manager. (I did not point out the plate issue.) We felt they were genuinely apologetic for the initial delay in our being waited on. We were very pleased with the food, the price and the overall service. We will certainly go back again. The way they handled the whole incident made us feel like valued and appreciated customers. Jesse, our server could not have been more personable or professional. Lauren the manager was also very personable. From the time we walked into the restaurant until we left (except for that few lonely minutes) we felt genuinely welcomed The staff did an amazing job of correcting an issue in a timely manner. I can't say enough good things about this particular...

On Saturday Nov. 4th 2023 at 7:10 pm, I arrived at Longhorn me and my husband to meet the rest of my family to celebrate my mother's 70th birthday. When we got there I ask can we be seated and Devin the manger ask were all our party here and I said all is here except 2 so we went to be seated by the waitress. We had (20 guest) that came to Longhorn with us. While we were waiting to be served, we noticed that our waitress never came back over to our table to help us. We were ready to order some appetizers, so we saw our waitress, and we asked him if we could start ordering? The waitress said I can't wait on you all or take an orders or anything. We said is something wrong he said no not at all but Devin my manager said, "Don't serve you all." So we asked to see the manager and he looked at us and said where is the other 2 people that's coming. We told Devin they would be here in about 5 mins. Devin walk off and the waitress came back over to us and said this is not right how Devin my manger is treating you all. The waitress said I will start taking you all orders. We told the waitress we appreciate him but we didn't want him to get in trouble by his manager Devin. He said I don't care because you all shouldn't be treated like this and we said you are so right. My husband and my son got up from the table and talked to the manger Devin and when my son got back he said we need to go. About that time Devin the manger came over and we ask why he's treating us like this we didn't even have a glass of water on our table or nothing. He just laugh and didn't ever care if we left or not. My WHOLE family left and we will never come there again as long as the manger Devin is there. My husband and I come there twice a month to eat because we are from Arkansas and we used to go to Longhorn in Southaven, Mississippi because the restaurant fill like home to us. The way we were treated there was soooo wrong. My family and I left so peaceful because that's how we were raised. Treat people the way you want to be treated. Devin the way you treated me and my family was so wrong. The Lord is own our side and be careful how you treated people. We forgive you but we will never forget how we were treated by you. When your workers tell us that you were wrong how you treated us that said a lot about you. You SHOULD NOT BE A MANGER AT ALL IF YOU CAN'T TREAT PEOPLE WITH RESPECT. It's 2023 and you still mistreating people. I will be calling the corporate office to let them know how we were treated there. God bless your soul Devin, you want make it to heaven mistreating people because of the color...