Dunkin' — Restaurant in Thornton Township

Dude, this Dunkin literally sucks. They made my cappuccino as a macchiato, and before they’ve made my chai latte a regular latte (which was also correct on the sticker), they constantly rush you and have attitude, I honestly don’t understand how hard it is to read things correctly especially when there’s multiple people inside working, like yall aren’t seeing your co workers mess up and correcting them 😭😭?? If I was there I would’ve said something but this drink was brought home to me. I’ve been working at a separate Dunkin for 3 years and I know how hard things can get, but this isn’t the first time these people have messed up and the service just seems SO half-assed like please guys when people are paying their money for items you can have the common decency to make...

So on the 16th of January I went here as I always do and bought my iced cold brew with points and my sandwich with my card..at the window she said $7 and some change and took my card..I go to the gas station and as always check my card and bank balance and I see this woman has charged me almost $11 dollars...I tried calling the Dunkin but since a business has magic jack it doesn't even ring.. that's crazy..I found out they are a franchise I call Dunkin customer service and they said they would have the manager reach out to me but she hasn't so I'm going to go to the BETTER BUSINESS BUREAU NEXT if she doesn't respond and rectify why one of her workers would overcharge me for an egg sandwich that wasn't even good and the coffee tasted weird kinda chickory..so none of it...

I made a mobile order at 5:10 am today because it said they opened at 5:00am, and I got there to pick up my order at around 5:16 and I waited for a while at the drive thru but never got a response and when I drove up to the window, there was one inside. I saw my order on the screens but there wasn’t a single worker to be seen. I had to leave but I went back at around 5:45am and told them I was there earlier and I explained that no one answered and I didn’t get a single “sorry” (at least), and as I was checking my bag while driving off I realized they forgot an item, so I had to return AGAIN… I’ve worked in the food industry before so I know how it is, and I hate confronting people or being rude to workers but this was a horrible experience,...