KFC — Restaurant in Thornton Township

I ordered on uber eats at 9:20pm and waited over an hour for it to arrive, then they pushed the time back even more so I called to see what was going on with my order and they said they ran out of food. How do you run out of food two hours before closing? If so why did you confirm my order if you didn’t have it. Furthermore this isn’t the first time I’ve dealt with this, this is honestly the third and when I communicated with the lady about that she said, “sorry about that”. No compensation or anything when it was their fault why the order wasn’t prepared. I tried giving them another chance but their system needs to figure out how to keep food stock until 11pm like a normal business and not keep saying we ran out of food. Everyday that shouldn’t be your excuse, that’s bad business and very unprofessional. I will not be eating here again and also the food is not that good they’re a hit or miss at times. I only order from them because it was getting late and they were a...

Most of the time my chicken is perfect. The sides average. At the drive through the females are detailed when taking my orders so everything is perfect. Males aren't so detailed, give me something I don't want. When I tell them I don't want honey BBQ, I want what I want. He acts as if it's my fault that I wasn't clear. But you're the one working. I'm having dinner, I'm not at work. So it's your job to make sure you get my order of what I'm paying for, correct? If you can't get me what I want, then give me my money back. He then corrected my order. Thanks. At the end of each order verify that the order is correct. Leaving out important information like your going to give me 5-6 wings. Then you should clarify that you're assuming I want honey barbeque wings. That's when I would've told you I don't like honey barbeque. I go to Kentucky for fried chicken, not...

You might want to go-to another location. The staff was very inattentive towards the customers in the lobby waiting to order and those in the drive-thru. After waiting 10 minutes in the drive-thru I parked to go inside simply because it had to be faster but no. As I walked in I noticed the counter was in total disarray. While waiting 7 minutes for someone to take my order I had some time to look around. As you can clearly see the dinning room tables have not been whipped off in some time as well as the floor has not been properly mopped. The employees looked through me as if I was attempting to place an order. They were busy joking with each other. Several came from a side room as if they just came off a break but no. They were having a pow wow about something that wasn't about servicing customers. For a better customer experience I would suggest going to...