Hungry Howie's Pizza — Restaurant in Thornton

The pizza is great, the customer service is horrible. Last night I ordered pizza online. The order went through and they charged my card. But after waiting a little over an hour and the tracker saying that they were still making my pizza, I decided something isn't right so I called. I put in my order at 8:53pm. It was 10pm when I called to see what was going on. Well they did not answer, I am guessing because they were then closed. According to their website. So I figured I would just have to wait and call the next day to find out what happened. When I called today I barely was able to get out one full sentence before the lady cut me off and said no one is making your pizza. She said that my order was canceled 1 min after I placed it, and that I canceled it. Ummm...no I didn't. Then she proceeded to say that if I didn't then they called me and canceled it. Well obviously yes, they were the ones who canceled it, but they did NOT call and tell me. She was extremely rude and condescending. She said that they don't cancel without permission, but they did. I called to find out what happened the night before, and maybe get an apology. Instead she was just acting like a you know what, so I was unable to get anywhere with her. She is obviously too immature for a customer service job, and definitely should not be in charge if she is. I was a loyal customer, and now I just want to make sure that she doesn't treat other families this way. I will definitely never be a customer at the Thornton location again. Very...

Worst experience ever, I ordered online and was supposed to get my ordered delivered. My food never showed up, they used door dash to "deliever" my food and door dash said I signed for it. I've never signed for a doordash order and everytime I've used them in the past they sent a photo. Anyways I contacted both hungry howies and doordash for a refund and doordash told me it was up to the store to refund my order. I contacted the manager for a refund and was told I was lying and he wasn't going to give a refund because "I signed for it." Door dash also said they would pay for my food to be remade and redelivered I contacted the Manager back and he said if doordash gave the ok he would call back. (I already got the ok from them) Manager never called back and I've yet to hear back even after contacting corporate. Sucks being out 60 Bucks but we ordered from a more reputable place and actually got our food. I will never go here again and I advise those that want to order here be careful and weary of this place. They will say they delivered your food and you'll never get it........... 3 months later still did not receive a call from the manager as i was told was going to happen. Hungry howies straight up jacked me for 60 dollars. It's sad as hell that this place...

Im from michigan where everyone knows hungry howies so i was excited to learn that they recently opened one up near where i live so i invited my family (other michiganders) over and we were gonna order in just to find out that my house thats less than a 5 min drive away is out of their delivery zone😂🤣 if the standards are that low why open a store at all? Nun like bad publicity for a growing brand. I certainly hope they find better drive to serve their customers in the future or theyll struggle to find new ones let alone keep the ones they already had such as me because if the standards are already that low im certainly not gonna place a pick up order just to find out its not up to par anyway🤣😂 yall left such a potent memory for my childhood in michigan its unfortunate you came to colorado just to ruin it as an adult, hopefully management gets trained to be better ivested in reaching a better quality service for their customers. Now that im done with ny rant im gonna go order some DOMINOS cuz atleast...