Vietnamese Cafe — Restaurant in Thornton

Recently moved to the Thornton area. I'm a big fan of Vietnamese food so I've visited this place a few times now, I wanted to like it but reality prevents me from drawing positive conclusions.

My very first experience with this place was walking in, and being told to wait to be seated in their lack of a waiting room. Its seriously just two chairs shoved awkwardly in a corner right in front of the door. After being obviously ignored by two employees finally the older gentlemen who was counting something, firmly gestured my way. I couldn't help but feeling it had some rude and discourteous intent behind it, giving me the feeling that my patronage isn't really something they valued. When I am finally seated after an inexcusable wait (plenty of empty tables) I noticed right away how generic their product quality is. Instead of made in house Hoisin sauce they had Kikkoman soy sauce placed on the table, which is something you would buy from Wal-Mart or other corporate conglomerates. Some may consider that a minor detail but for me it really confirmed the message that this is a restaurant that doesn't care about authenticity or quality, it is intentionally marketed towards people who don't know any better. I should also mention the waitstaff seemed equally as neglectful as their hosts. The food arrived and it was ok. Not spectacular and not particularly well priced either, at least compared to the competitive Vietnamese restaurant market which is fairly prominent in Denver. The whole experience left a lot to be desired but I gave them the benefit of the doubt on having a bad night.

My second experience went a little smoother. I was seated a little more promptly, ate my average quality food while being mostly neglected by the waitstaff then left. Not much noteworthy about it, which in the restaurant business should speak for itself. There is no reason to choose this place over the countless other Vietnamese restaurants. Once again left the bad feeling that these people don't understand hospitality and treat their customers with extreme indifference.

My third experience was today, I took my nephew for lunch. I figured children have a very honest way of critiquing experiences so I could count on gauging his reaction. We couldn't even get seated, and the two chairs shoved in a crowded corner by the door that they attempt to call a waiting room were already occupied. After standing their awkwardly with an increasingly anxious child I had no choice but to turn around and leave without receiving any recognition from the employees at all. This is the last time I will attempt to waste my money on a mediocre product at this establishment. I can't think of a restaurant that has worse service anywhere else in the city.

In summary, I'm giving this place a 2 star rating. Pros- They have a nice looking place. The food wasn't terrible, though its not particularly good either. Cons- you are guaranteed to get terrible service and generic product quality. If this is the first Vietnamese restaurant you ever ate at you'll probably like it. If you are familiar with the food at all I highly advise...

I am a regular, high paying customer. I am constantly taking all of my friends out to dinner there, and every time it's a nightmare. They may have good food, excellent food, but that doesn't mean anything to me if the people serving it to me are extremely unfriendly. It's like they look at us with pure disgust. A few weeks ago, my friends, including my girlfriend and I, went there maybe an hour before closing. I was courteous by ordering very quickly and even tried to get it to go. They served two of my friends, as well as me, and it seemed like they completely forgot about my girlfriend's sister. She ordered the Shrimp Noodle Bowl, and we waited over 45 minutes for it. The only way we got it was because my girlfriend said something. She simply said, "Excuse me, i was just wondering where my sisters food is. It was the Shrimp Bowl," and she was rudely interrupted. The older gentleman said, "Yes, YES, it is on its way," while pointing to the kitchen. I could tell they were talking about us in their native language, so i knew they were frustrated. The bill ended up being around $40, and i left a $20 tip just because i felt like we were the ones who were rude. Boy, was i wrong. Last night, we went there again with high hopes. At the end of the night, the bill was $59.67. I decided to not leave a tip because our server was very short, rude, and seemed like he didn't care. After i paid, he came back to the table and asked me, "No tip?" I said, "No, im sorry." He then responded with urgency, "Keep your change, keep your change." Really? Never have i ever been so disrespected and so humiliated at a restaurant before in my entire life, and i intend to not experience it again. I just dont want this to happen to...

I recently dined at this pho restaurant, and I must say it was a truly disappointing experience. I strongly advise everyone to avoid this pho restaurant and find a better alternative.

Let's start with the food. The pho I, my sister and wife ordered was far from satisfactory. The broth lacked depth and flavor, leaving us with an insipid and unsatisfying taste. The meat was not cooked well and tough, and the noodles were clumped together. It was evident that little care was put into the preparation of the dish.

To make matters worse, after I paid my bill and left the restaurant, one of the staff members actually had the audacity to chase me down and demand a tip. This is not only unprofessional but also illegal. Tipping should be at the customer's discretion, and no one should be forced to leave a tip against their will. It left a sour taste in my mouth and further tarnished the already dismal experience.

I want to emphasize that if Vietnamese Cafe decides to charge my card without my permission, I will not hesitate to take legal action against the company. It is unacceptable for a business to force customers for tips without their explicit consent.

In conclusion, my visit to Vietnamese Cafe was nothing short of a disaster. The tasteless food, poor customer service, and the illegal practice of pressuring customers for tips have left me with no choice but to warn others to steer clear of this establishment. Save your time and money by choosing a different pho restaurant that values its customers and provides a quality...