Del Taco — Restaurant in Thousand Oaks

I went in there today Saturday around 3:45 p.m. I was delivering to the Ralph's grocery store across the street in the same complex I had already logged in my break in the computer and lunch so I mosey on over to the del Taco and there's a sign on the window that says due to short staffing our lobby is closed please go to the drive-thru. Okay I'm driving an 18-wheeler as an essential worker I'm hungry I wanted to take my lunch at del Taco so I stand there at the drive-thru nobody answers and then I walk up to the window and they look at me and just basically ignore me, I tried to explain to the young girl at the window and I am not blaming her for not understanding but I'm telling her look I'm out here working I'm hungry I wanted to get something to eat I already logged in my lunch is there anyway I can get this and the manager comes out and says sorry sir you have to be in the car?

Okay I do understand that there are other places to eat let's not be totally unreasonable but I was wanting to give del Taco my business and have that food after I had already logged in my lunch in the computer so they weren't even considering making an exception for me and the only complaint that I can give legitimate is it's not my fault on the 4th of July weekend that you have short staff why doesn't the manager or the district manager come in to serve the del Taco customers due to that I will never go there again or give them my business now I had to go drive off unlock my lunch and all these things because nobody could make an exception because they could not staff the people that they needed on the 4th of...

I have been a fan of Del Taco since I lived up in Los Angeles,, Hollywood CA areas. The only location that I would visit in the San Fernando valley.. probably 25 minutes from Ventura Blvd. I prefer the Beer battered Tacos,,that are coated pieces of shrimp. 🔹🔹🍤🌮🍤🌮🍤🌮🔥. This location i stopped at years ago,,when I was in an Uber. It's located on the corner of Hillcrest and Ventu Park Blvd. It's in the same shopping plaza as Ralph's grocery,and various restaurants, lottery ticket retailer's and Mom/Pop stores. I stopped in and ordered 3 shrimp 🍤🌮🍤🔹Tacos that are soft shell,with lettuce,tomatoes 🔹🍅🔹,,lime and probably Cole slaw. It was rather early,,they had two customers in there. This location is 24/7 and with it being ❤️Mother's Day 🌺,, I didn't know if they were open so early. My total order came to 10.71$ .. they offer alot of specials. Maybe because the economy is in the toilet,, eating out is rather tough on people these days. I was in a hurry and decided to take my meal with me . The fountain drink,,they offer many options for beverages. From water,Hi-C fruit punch,Root beer,Coca cola and Dr.Pepper. This location is kinda dated ,, but the staff were very kind . My meal arrived in a timely fashion. I especially like the Quesadilla.. Muy favorite...

Employees seem to be friendly but can’t verify for sure as I was in the store standing in line the only customer in the store for 10 min as one of the managers finally greeted me and told me I would be helped soon. I then waited another 15 min until I decided to write this review. I understand the possibility that they may be understaffed, really busy undertrained or a mixture of all those however there is no excuse of not being able to communicate that it would have been much faster to go to the drive through as they have helped at least 6 customers that arrived after I did in store. I don’t mind waiting however it should never be OK to be skipped and ignored over and over again. After a 25 minute wait and several customers helped in front of me I was persistent enough to finally have my order placed as stated they are very friendly however what’s even more important than being friendly is being able to communicate properly I would really appreciate if this feedback is taken seriously to show how important...