I just waited almost ((( 40 minutes))) in a line with six cars in front of me and approx 5 behind us. No one taking orders outside. There wasn’t a problem with orders that we could see as No one sending drinks back and each car ordered only two drinks. They were just taking FOREVER. When we pulled up we noticed there were three employees and only one looked as if they were working. They were the least friendly employees I’ve ever seen at Dutch Bros. The other two were standing around and moving incredibly slow. When we finally got our coffee they were gross. We buy the same drinks all the time at other Dutch Bros and they were not made accurately, but we wouldn’t dare make the people wait for us to send our drinks back. Worst experience I’ve ever had at...
Read moreThis location consistently gets my order wrong. I order it the same way every time, and they get it wrong every time. It's not a complicated order, I just like my chai a little stronger. But every time they make a chai with any change at all, they dump half a pot of coffee in. If I wanted coffee, I would not specify NO COFFEE!
I don't like to throw words like "incompetent" around. But when they have screwed up a very simple order more than once a month for a year, there isn't a lot of wiggle room. This does not happen at other locations. It is a phenomenon contained to Tillamook in my experience. Given the plethora of competition, I doubt I will...
Read moreMy kids wanted a smoothie and my youngest has peanut/tree nut allergies so we typically don’t get coffee shop treats due to the possibility of cross contamination. I asked the girl who comes out to the line to take orders about the possibility of cross contact and she took the time to go talk to her manager about what they can do to make sure it would be safe and she even checked the labels on the smoothies! When we got to the window I was assured by the two girls in the shop that they took extra precautions when making the smoothie. Thank you all for taking allergies seriously to keep others safe. My daughter was...
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