Smashburger — Restaurant in Tinicum Township

I love Smashburger and have never had any issues when visiting. This occasion was not one of them. When I approached the counter, the cashier greeted me really quickly, but I just walked up and wasn't ready to order. I wanted to view the menu and told her I wasn't ready to order yet. She seemed put off that she had to wait for me.

I placed my order and then waited. It took longer then normal and there was only one other order at the time. My order took about 13 minutes. When I picked up my order I requested ketchup and the Mgr said there wasn't any. How does a burger joint not have ketchup to serve with their food? This was very disheartening because I need ketchup to eat with my fries and tots. Instead I was given BBQ sauce.

Don't understand why airport locations do not award you points for staying loyal customers as part of the Smashburger...

smashburger in the PHL airport was pretty good! it was my first time trying it, and i went there specifically for their vegetarian option, the black bean burger. the burger was really good and you can make customizations which i liked - i added avocado to mine. there could've been more condiments/sauce on it though, so that's something i'll have to remember for next time. the food was also a bit greasy, but nothing drastic. the smash fries were okay, i think they would've been better if they had been a fresh batch perhaps. but they weren't bad, just not as flavorful as you would think by looking at them. the hand-spun strawberry milkshake was pretty good as well! the wait time was not too bad at all, especially for it being a very crowded afternoon. all in all it was a pretty good first try of smashburger, and i would go back again for the black...

Always a disappointment - I'm done. Today the line was long as usual and I knew I should have walked away when the manager made an announcement that they were out of milkshakes (bad management for sure). The manager was talking on her cell phone while trying to fill orders. So naturally my order was wrong-AGAIN with no time to go back and fix it. Also, many of the US Airways grounds crew like to hang out here. I guess that's not a big deal but they block the Isle way and hover over the counter (flirting with the girls behind the counter). This makes it very difficult to find where the line starts and ends. A good manager would ask them to move along. Grabbing food at the airport often needs to be fast and accurate for the regular patron who needs to catch a flight... this Smashburger location fails every time. Needs new...