Dunkin' — Restaurant in Tinley Park

I visited the drive thru of the store in the Food &Fuel gas station the morning of 7/12/18. There was three cars ahead of me. I placed my order through the speaker. The employee repeated my order and asked me to drive around. Once I get up to the window the cashier laughs and asked me for my order. I told her I gave my order and she then tell me they didn’t get the order. I repeated my order to her while hearing a lot of laughing and playing inside. I then proceeded to wait at the window which appeared to have been too long since I was only ordering a hot large coffee and a non toasted bagel with cream cheese on the side. Yes there were cars waiting behind me. A different employee hands me a bag which contained my bagel. I look inside and there is no cream cheese on the side but on the bagel. Two to three minutes later the original cashier hands me a cold beverage. I then tell her this is not what I ordered. You then can hear laughter inside the store. The cashier laughs and asked everything back and yes she do apologize. After another two to three minutes she hands me my order. Once I get to work I realized I have a half burnt bagel however the coffee was delicious. In my profession I know the owners of the store and I’m pretty sure they are not aware of the type of service being given by...

Today I asked for their special 2 for 5 egg cheese bacon croissant sandwich, they wouldn't allow me to order it without bacon, so i asked if they can put the bacon on the side....They refused to and i was being kind and friendly but the lady taking my order was so mean and rude, i told them i am allergic to bacon why cant you put it on the side? These people dont care about allergies issies or anything..... i been going to them for the last 9 years before they moved location, and after.... They just lost a great customer im so ashamed for the people that work their im discussted...

Service doesn't exist here. I approached the counter Sunday morning in hopes of purchasing a coffee. One employee began walking towards the counter to take my order then suddenly turned back to take the order of the drive thru vehicle that just pulled up to the menu speaker. The other employee told me that she would be with me in a moment but then began preparing the drive thru order. I guess drive thru money is greener than walk in money. Just purchased cold beverages from the gas station itself instead. Such a...