Target — Local services in Tinley Park

I am writing to express my outrage and deep dissatisfaction with the deplorable customer service I received at your Tinley Park Target location today, March 29th, 2025. For the THIRD time now, I have encountered the same unprofessional and dismissive behavior from an employee by the name of XA (as I was informed, though I question the accuracy of this spelling). She is typically stationed in the Drive Up and Go area, customer service, and Shipt. On each of my visits, her level of service has been appalling, and her disregard for basic customer care has reached an intolerable level.

I am a seasoned professional with over 12 years of experience in customer service, so I know first-hand that when you are employed to assist the public, your priorities should always align with fulfilling the needs of your customers. Regrettably, XA could not care less about providing the assistance necessary to complete a simple Shipt order.

On this particular evening around 9:00 PM, I approached her for help, only to be told, in a condescending tone, "Oh, someone else can help you; I don’t want to forget what it is I have to do already." To say this is an unacceptable excuse would be an understatement, and it left me completely appalled. This kind of dismissive, rude, and blatantly unprofessional behavior is nothing short of outrageous. I was so taken aback that I could not even entertain listening to her further explanation when another associate stepped in to assist.

What troubles me further is the sheer lack of accountability displayed by this individual. Every time I’ve had the misfortune of encountering her, she has shown no willingness to stop her tasks—no matter how menial or unimportant they may be in comparison to assisting a paying customer. What XA seems to fail to grasp is that her job, above all, is to prioritize the needs of the customer over whatever insignificant task she deems too important to stop for.

To be perfectly clear, this behavior is not just disappointing—it is a clear violation of the core principles of customer service. It’s even more troubling considering that I am a Black woman, and I cannot help but wonder if her actions are driven by bias. Whether it’s gender-based or racial, the treatment I receive from XA is completely unacceptable and offensive. No customer should have to endure such blatant disregard or disrespect.

To describe XA’s physical appearance, as I understand it, she is approximately 5’0" tall, of a fuller figure, with curly black hair. If I’m not mistaken, she appears to be of Hispanic or Mexican descent. However, regardless of her background or appearance, her behavior is entirely unprofessional and inexcusable.

I implore you to address this issue with the urgency it deserves. This repeated experience has left me deeply disillusioned. I sincerely hope that you will take the necessary steps to investigate and take corrective action against such a poor example of customer service. Customers should never feel as though they are a burden or that their concerns don’t matter despite if the person is working for a third party or making actual purchases.

I look forward to hearing back from you promptly regarding this matter and hope for a resolution that ensures no one else has to endure such an unpleasant, degrading experience in the future.

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I am deeply concerned by the experience I had on September 4th in your Tinley Park, IL Starbucks. I stood in line for about 10 minutes to place an order and when it was my turn the barista told me that they were no longer open. She pointed to the triangle floor sign and told me that I should've read the sign. I explained to her that I was in line for about 10 minutes and she responded: "I don't know what to tell you, the sign says we close at 5:10pm). I was not in line to a place where they hit capacity or ran out of tickets. At some point a simple "we are closing soon and [insert description of a random person] will be the last customer. It wasn't that I was frustrated, I was also EMBARRASED and upset because no one in that line before me or in the waiting area looked like me. I didn't want to cause a scene and look like "that lady" so I went and found a Target manager. I was told that they team lead for Starbucks was not available at that time but to reach out the next business day. That gentleman left hope for this establishment.

I askesd the barista at Starbucks what her name was told and she told me: "I don't know you and I don't owe you anything. I don't have to tell you my name" with her hands on her hip. She laughed from start to end of the conversation and then called for someone to "come get her (me)" through her walkie talkie.

I am unsure if this is a management issue or a training concern. I definitely believe that occurrence is something worth addressing and...

Today’s target run went from great (shoutout to the super nice lady in the bakery) to super hostile within seconds. There’s a sign to stay in the aisle and wait to be called up to the registers. There were two ladies in front of me arguing because one waited in the line and the other didn’t. There was no one there directing people where to go and the lady that did not wait behind the sign simply didn’t see it and didn’t know. A very easy fix is to have someone at the sign at all times or take the sign down when there is not someone there. It’s as easy as that, which I told the cashier who got very upset and just said they were trying their best. The cashiers should not have to deal with that and it is managements job to control these situations with simple solutions. I mean if we’re not willing to take the sign down when someone can’t be there, throw a sheet over it. Really isn’t that hard to avoid hostile situations. I know this is a stressful time and we’re all adjusting.. so this review should be enough to fix this issue. Your employees deserve it.

Also, target is a billion dollar corporation, if they need a new title of “line coordinator” and hire employees specifically for it, they can. No reason...