China House — Restaurant in Toledo

I initially left a 5-star review for China House to get free chicken fried rice, but I’ve since deleted it and will never return. The atmosphere is dirty, it smells bad, and the customer service is consistently rude.

On my last visit, I ordered chicken fried rice over the phone before mentioning my review. When I picked it up, they insisted I pay for the rice I had already ordered and wait for a “free” batch instead. I refused, explaining I didn’t have time to wait, so they let me take the original rice with a small charge for adding egg.

I’m glad I didn’t pay the full price because the rice was disgusting, it had eggshells, and I even found something I couldn’t identify that grossed me out. I’ve also had their free rice in the past, and it was hard, smelly, and inedible, making me suspect they use a lower-quality batch for the free orders.

I’ve given this place too many chances, but between the poor food quality, dirty environment, and bad service, I’m done. I don’t trust...

My husband and I have been going here for over 5 years, the last 3 times have been the worst experiences I've had anywhere. I kept giving them chances because we had a great relationship with them, but after getting food poisoning 2 days ago I am no longer going to be returning back to them. The food was VERY old. The chicken wings have went from fresh whole wings to windings for the same price, and the rice has been undercooked or old the last 3 times. The last straw for me was paying $100 for My old, undercooked food and they didn't even have the decency to bring it inside of the building. Meaning they left my $100 order outside on the pavement, where ants and other insects could get to it. They called 10 min later to say they left it outside instead of bringing it up 5 stairs to my door. REALLY SAD TO...

Whenever my family orders Chinese, we order from China House, however after the experience I had tonight we will be taking our business elsewhere. Forgot drinks for our order and then the driver told me to never order again. When I called the restaurant itself, they didn't want to fix it at all and told me that even though they messed up they were too busy to send their driver back out. They refused to give me my money back and said that they will give me my drinks next time. Thankfully I ordered through EatStreet app and they took care of giving me...