NY Subs & Grill — Restaurant in Toledo

My son heard this place had really great reviews and wanted to try it. I said we'll buy if you fly and tried to order online. You can't order through the restaurant website only a 3rd party delivery service eg. Doordash which always jacks the prices up to something ridiculous 😤. Tried to call and order pick up. The phone number is no longer in service 🤦‍♀️ My son still really wants to try them so hubs and I text him our order by the number on the menu photo and he drives off. As soon as he gets there he notices the numbers on the wall menu do not correspond to the numbers on the menu photo online. We text him our full order me: Philly Cheesesteak, fries, berry beets smoothie, hubs: Five Burroughs and healthy berry smoothie (I think), son: Brooklyn Bridge and mango smoothie. There was nowhere for him to sit and wait while the order was prepared sonhe just stood around and when he got home with the food each one of us had a mistake with our order. Both my son's and my subs had no onions or peppers (how do you make a Philly Cheesesteak without onions and peppers 🤷‍♀️?), they forgot my fries, and hub's and my smoothies were the wrong ones, but son forgot about the menu numbers not corresponding, so I'll split the difference in fault. But hub's was very different as it had banana and peanut butter (which he would never order, but also had he been allergic to peanuts...😬). ThisbisbwhybI gave service 3-stars. I gave the place a four star overall, because even though my son's and my order didn't have the peppers or onions the food itself was a 5-star, super delicious. Like REALLY good 🤤. Hubs also said his sandwhich was REALLY good. If these guys get their poop in a group this place would be 🔥. I would give them...

The pins colada smoothie was tasteless, the Nacho salad probably would have been good if there wasn’t hot sauce on it. It was a waste of $16 I won’t go back for a second impression! UPDATE: This is their so called resolution. “ I am so sorry about the confusion. Stop by Today and order a salad ask the chef to build your own salad.” “ Show them this message for a f i v e _ d o l l a r s _ o f f” So after you messed up on the first initial order, you want me to come in spend more money and only give me five dollars off to fix your screwup from the first initial order?!!! “ I DID NOT WANT A SALAD!!!! And I'm most definitely NOT PAYING ANYTHING FOR YALL SCREW UP!! You only get one impression in life and if your first impression is a screwed up impression then that's the impression that the person will have and you're establishment gave me a screwed up impression because what was ordered was the bowl what was given was garbage!!” A steak rice bowl doesn’t sound anything like a grilled chicken nacho salad with hot sauce and whatever the white sauce is so I don’t know where the confusion was maybe from the person listening to the person putting in the order to the person not understanding what they were supposed to put in to the person asking for someone else to come and help them place the order And whomever the lady was putting in the wrong order so there was no...

Outstanding Service by Lucky !!

I had an amazing experience at NY Subs and Grill, all thanks to Lucky at the cash counter. She was incredibly friendly, patient, and went above and beyond to help me. I wasn’t sure how to order, but she walked me through the menu with a smile.

I ordered the chicken over rice bowl, and she made sure it was made perfectly. I also tried the wrap and their fries — everything was fresh and full of flavor. For drinks, I had the mango mission and fresh pineapple with coconut — both were refreshing and went great with the meal.

I gave Lucky a tip for her kindness, but she quietly placed it in the cash counter. That shows how honest and loyal she is.

Employees like her truly stand out. She deserves a raise for her dedication and genuine care toward customers.

Thank you, Lucky — you...