Taco Bell — Restaurant in Toledo

I typically don't like to be this person, but I have a bad experience every time I come to this location. Tonight has only been my third time using this location in 3 years of living on this side of town because I'm always disappointed. Tonight, I went through the drive through a d ordered a number 6 (chicken chalupas) with no sour cream. I reiterated to the person on the speaker to please be sure there is no sour cream because the last time I was here I made the same request and it was ignored. They told me ok. When I got to the window, I handed them a $20 bill for my order and informed them I forgot to ask for a cup of nacho cheese. The person at the window was speaking at a whisper so I initially did not understand what he was saying to me in response, but finally I made out he couldn't give me nacho cheese. I asked him if they were out (because I honestly still couldn't not completely cunderstand what he said) and a girl came up and once again was speaking so low I could not hear her. Finally I made out that they were saying "We can't do add ons." I was like "Really? You can take it out of my $20. I don't mind paying." The guy responded again "She told me no." I don't know who she was. Maybe it was the girl that I saw at the window or maybe it was someone out of view but I was found that kind of peculiar. It really wasn't a big deal. It just felt stuck on stupid because I could barely understand what these kids were saying and I've never been told I couldn't add something on at a taco bell (I worked next to the Airport/Byrne location for seven years and always got lovely service.) Finally I got my food without fuss and pulled away, immediatley realizing they had given me the wrong order. I pulled back around to the drive thru, and when I got to the speaker, I once again could barely make out what the young man was saying on the speaker because he was so talking so fast an quiet. I explained I got the wrong order and needed a number 6 with no sour cream. Silence for a few moments and I saw my order up on screen. Then I asked if I could get an order of chips and cheese. More silence. I just had no indication that he had heard me because he was not communicating very clearly. Then abruptly he told me to pull forward. I just decided to hope he heard my entire order properly because I did not see the chips and cheese on screen but I decided if I got there and he didn't I'd just let it go. I got to the window and he asked me for 2.79. I gave him to additional money, and he literally looked at the screen and said "Two chalupa's, no sour cream". He handed me my food and apologized and I told him it's OK and to have a nice night. I pulled into the parking lot to check my food, and it was covered in sour cream. I gave up at that point and just drove home. One of my neighbors was out so I just offered him the chalupas and ate the chicken casedea they initially gave me because I was so hungry. I understand that the service industry is overwhelming, and mistakes happen. It is just the fact the staff were honestly kinda rude on top of getting an order wrong. Something about this last visit just did not sit right with me and I won't frequent...

STRONGLY RECOMMEND AVOIDING. GM "BRENDEN" CARELESS AND RUDE TOWARDS CUSTOMERS.

Went here with some friends for a late night order of what is typically a satisfying meal. We did not receive an item (beefy five layer), received a cold item (nacho fries, which is the worst), were swapped an item (fire ranch in this case) without being asked what substitute we would like and were given one we did not want, had NO MEAT ON THE CRUNCH WRAP, and were not given utensils despite ordering a cheesy potato. Not a word uttered at the window our first time around which is generally fine at late night but just adds to the poor performance of this location.

I called three times and each time spoke with who I was told is the general manager of this location, "Brenden". I let him know that I was not looking to drive back to this location. He offered, provided I bring my receipt, to replace at least my missing item within three days of returning. Not a satisfactory outcome but one I would accept. By the third call, to inform him that my crunchwrap had no meat, the general manager "Brenden", accused me of lying and insisted, mockingly, that I bring back my meatless crunchwrap to the taco bell. As I mentioned, I did not want to drive back and told him this previously. I did as he requested with my friends. They replaced my items and they were done correctly. They also asked what sauce I wanted as a substitute. If only this happened the first time.

I did ask if the general manager "Brenden" was available, but he was much too busy in his office. Mighty convenient. The staff apologized on his behalf and corrected my order. Frankly, I hoped for more after multiple item failures, being accused of lying, and being sent out of my way for what I should have received initially. Perhaps the store would perform as well as other locations under new management. Extremely disappointed and will be formally complaining to whatever...

My boyfriend and I went to this Taco Bell because it was the only one nearby that had an open lobby after 10pm. We ordered our meal, one Cravings Deal box and one Nacho Fries box with an extra dollar order of Nacho fries on the side. After waiting for about 30 minutes we bring it to the attention of a worker behind the counter, and they start preparing our food. After a few minutes we our given an order in a bag, and go back to sit down. We quickly realize that they haven't given us a full order. We were missing two cheese sauce cups for the Nacho Fries, and I was missing a five layer burrito and order of cinnamon twists. I bring it again to their attention, and the woman working the counter says that we ordered two Nacho Fries boxes. Our receipt quickly discredits this, and they begin working on the missing items. A few more minutes pass and I get a bag with a five layer burrito, and an extra hard taco thrown in as compensation. When I tell them again that I'm still missing an order of cinnamon twists and two cheese sauce cups, the woman behind the counter gives me a blank stare for a few seconds, then looks over my receipt, and goes back to grab the sauce cups, as well as an extra order of cinnamon twists for further compensation. Needless to say, by the time we've gotten our full and correct order, half our food was cold, and 45 minutes have passed....