Subway — Restaurant in Tomball

So…I was attempting to order through the app, but they did NOT have the sandwich/options my daughter wanted on the app so I had to call in our order. When I called I told the lady that I tried to order through app but the sandwich we wanted wasn’t an option on the app. She said “There is nothing wrong with the app!”. Then I just told her that I’d appreciate it if she could take my order via phone and my husband will pick up. She reluctantly started taking our order…two sandwiches in she sighed and said “Hold on, I have two customers to help!”. Put me on eternal hold and then came back as I was ordering my last sandwich she said “The app is working now, it must be your phone!”. I continued to explain to her that the app was working fine, however, it did not have the sandwich we wanted on the app. Anyways, she finally finished taking our order. As she was taking our order via telephone, my husband was in the store placing his order and she was complaining about me calling in the order to him, not knowing she was talking about his wife. My husband asked her if the order was ready yet and she said “No, I have to take care of customers first”. We will never be back. What a rude and...

They left one teenager who could not speak English to run the store. He did not understand anything except the words for the vegetables. I have him cash. The order was 10.21 and I gave him $20.01. He could not figure out what to give me back. I told him, but still did not understand. He tried to give me more money back, so I stopped and googled what the change should be. He called his manager and got out a calculator. Then he went to the back with the register wide open. If I were a thief I could have taken all the money. Instead I made sure to watch over it until he came back. Smh Subway. People must speak ENGLISH. I do not go to other countries and expect them to speak English. This is ok in normal public areas, not a business. No English means no work. Stop making your customers have to accommodate your mistakes. It’s...

I would have gave the service a 0. I went into the store on 3/4/2021 at 4pm. I had a coupon for the 5.99 any meal deal. I gave my coupon to the cashier. He didn't know how to apply the coupon. The guy that was fixing my sandwich stepped away to help. Then came back to proceed with my sandwich. So nasty. Omg with the pandemic. Then he tricked me into paying 8.26 because he avoided out my coupon and he said he couldn't get back in the register because he wasn't a manager. He charged me for the sandwich and drink. I couldn't believe this. If I wanted to pay the full price,I wouldn't of had a coupon. I ended up not even eating the sandwich because all I can think about is the germs from the register to...