Joe's Bagel and Grill — Restaurant in Toms River

I recently visited the Bagel and Grill store in Toms River on July 16, 2024, and I must say it was a highly disappointing experience. I was with my 4-year-old special needs daughter, who was excited to eat a cake we brought from Nothing Bundt Cakes, the store right next door. I asked an employee, possibly the manager at the Joes Bagel and Grill for a spoon so my daughter could eat her cake. Instead of a simple 'yes' or 'no,' she looked at my bag from Nothing Bundt Cakes and curtly said, "No, we don't have spoons. Then she said we only have forks and knives. When I asked her if we could have a fork, she responded, "We don't support Nothing Bundt Cakes," and refused to give me a fork for my daughter. It’s astonishing that a business in the food industry would deny such a basic request, especially when it involves a young child. This kind of mindset is not only unkind but completely inappropriate for any service-oriented business. Refusing to provide a utensil for a neighboring store's product, when it could help a child, is petty and reflects poorly on their customer service values. I strongly urge the management or leadership to reconsider their policies and train their staff better. Until then, I would recommend avoiding this establishment if you value empathy and decent...

OK first time here I go to the one in Beechwood all the time this location never been to on Hooper Avenue. I walk in there’s three girls in front of me that are yapping with the cashier for a good I’d say seven minutes or so. I just wanna get bagels and go out anyway I got six bagels. They were burnt. I have pictures and I will post them if I can on this site they were burned the Everything and the plane they were actually black come on $1.40 just for a plain bagel that stuff like that that should’ve been either donated or thrown out or made into something else you know to sell them for $1.40 apiece burn bagels come on. I’ll never go back again The owner should make Good on giving me my money back too unbelievable where the heck is customer service and where the heck is Care with what you make...

The food is nothing special but that's not really the issue. This place is ran by children with terrible time management skills. They can't even keep track of the orders placed. They don't go in numeric order even if the orders are identical(because theyre all confused). Additionally, they're all miserable with indifferent attitudes(particularly the young girl with dark hair and a pink clip. No glasses). For the money, you think the experience would be better. Seems like you need to pay your staff more so that you actually have coherent people working here. ...