LA Fitness — Local services in Toms River

I don't usually like to post bad reviews online, matter of fact, this is the first time I do so. The reason I did write this long bad review is that I have spoke to different LA fitness staff via phone who promised that a manager would call me within 5 days, but it's been now 10 days and no one has called me. I've been a member at LA Fitness since 2015 and was set to be auto charged since then. Speaking about autocharge, recently, I changed my bank and LA fitness was not able to charge me for 3 months, which by the way is the same period of time I didn't go to the gym due to my international travel and relocation. Last December, I moved from Alexandria, VA to Toms River, NJ for a job at Ocean County College. I started to explore the city, and of course looking for an LA fitness location here, I stopped by the location after I got off work, I met 2 ladies at the front desk, the blond lady (her name is Julie) was very rude, she kept asking what I want, I said I want to transfer to this location, I told her I know that I owe LA fitness fees for 3 months but I just stopped by to see the location. She said how would you like to make the payment? I said I'll come tomorrow and pay before I excercise (which was exactly what I wanted to do), she said "what time you coming tomorrow!!", she is a very rude person and I told her very nicely: "after I get off work tomorrow". The next day, I received a call from LA fitness cIaiming Dept asking for their 3 months fees, I told her I'll pay at the Toms River location the next day, the lady was nice and recommended that since I am a member since 2015, I should talk to the location manager to waive the 3 months fees since I've not gone to the gym at all. I couldn't go to the gym during that week cuz I got sick, but I was able to go back on Saturday. This time I met the blond lady (Julie) again, she was busy doing some paper work and without even looking at me, she said : "how can I help you?" She doesn't smile, no greetings and VERY rude. I answered saying (with a smile by the way) : "I want to see the manager" she said: "I'm the manager!", I reposneded :" I spoke to a customer service rep who said I can stop by the location and the manager would help waiving the 3 months fees since I didn't go to the gym for that period of time", of course she had to interrupt me for 3 times before I finished my question, I told her can I finish my question? She said: "I'm busy and have a lot of work, I'm stressed!" I have no clue why a manager would explain how stressed she is and put her frustration on a customer like me?! She checked the system and said: I see the customer service that you spoke to on the phone, her name is Keli, but No I can't waive the fees, I don't even know why she told you that! Then she said: I don't have time to deal with this! I said thank you and I left, but on my way out, she said: "I don't have time for this crab!" Other memembers were there standing and from her tune and the disrespectful way she talked to me, you can clearly see how people were looking at me, it was a real embarrassment! This is worst customer service experience I've ever had in my life. I don't know how LA fitness still keeps such employees although some of the reviews here talk about the poor management and customer service. I would recommend people to go to KS Fitness or Planet fitness instead, at least you can get a better...

Horrible and getting worse. I have been a member here for over 6 months. Today 4/14/16 I went to the gym and the toilets were still plugged from the night before. The glass window to the basketball quart has been shattered for over a month and hasn't been fixed. It has caution tape over it....for a month now. The carpet floors are patched with duct tape. The staff always has their friend either behind the counter or at the counter talking to them. They don't say anything to you when you check in. Last night the young man was texting and we had to wait for him to finish typing his text before he grabbed our keys to check us in. Meanwhile, there are weights scattered all over the floor most days, gum in the treadmill cup holders. Sometimes there is trash left in the cup holders for days. The staff should be cleaning up. Some of the treadmills skip. I almost fell on one last week. I told the girl at the front desk and she said that "it happens". I was there an additional hour and she didn't put a sign on it or anything. Someone is going to get hurt bad. What if an elderly person falls from this? It still has not been fixed because I tried it again and it has the same problem. Two of them actually. Additionally, they have too many members. They allow clubs and sports teams to all come in at once and they take up all of the equipment. Today, a bus came in and dropped off about 18 young men (teenagers) and they were hanging out in the weight section and no one could use any of the benches. I would understand if they were working out but they were not. They were loitering which makes everyone else's work outs unsuccessful because they can't weight train. They allow the high school girls volleyball teams to come in all at once and occupy all treadmills. Everyone who is not in the group gets frustrated because they are unable to do their workout routines. Very...

while the facility is pretty nice, the business is terrible. while the front desk people are pretty nice for the most part, i was definitely lied to about my membership. i only have my membership open during the summer because i go to school on long island, and was going to cancel my membership when i left. one of the managers or representatives told me that i shouldn’t cancel and instead freeze it because i could always reopen it and not pay fees and not be charged until i came back, and could always choose to cancel it then. i had many school charges on the credit card linked to my account, and while i admit this part was my fault, did not see the charges that i was promised would not be there. on top of this, when brought to management’s attention, they told me that there is supposed to be a $10 a month charge to keep the membership frozen which again, i was told the freeze would remain and i would not be charged. i had to speak to a manager at the location, then member services, then somebody at corporate and finally someone at corporate above them to finally get this SEMI settled. for 8 months and $450 i was only refunded $100 and the highest person i spoke to at corporate was very rude about this. this is money i needed and lost after not stepping foot in that gym for over 9 months. its just horrible business and i was scammed and the issue was never properly resolved. i will never be coming back to this location or any other la fitness, and my sisters will also be cancelling their memberships for good as they are going to college and being told the SAME thing i was. im just glad i could save them from potentially paying over $450 for a service they will never use at the time of charges. horrible business so beware and read all the 8 pages of fine print they conveniently summarize for you to...