Starbucks — Restaurant in Toms River

I have gone to Starbucks thousands of times and to many locations even in different states. The customer service is usually amazing as well as the drinks… but NOT HERE. WENDY!!!!!!!!! Was incredibly rude! She saw my phone and assumed I was making a full payment with it, but when I tried to explain I wanted to make the other half of the payment with my debit card since I didn’t have enough on the app, she goes “well you could have just said that” in a nasty tone. Then she took my debit card out of my hand and then shoved the digital scanner in my face to “make a tip.” She was just very nasty, controlling, and disrespectful. I will never go back. Also, asked for a venti and got a grande but didn’t have it in me to bother...

Drive thru took forever, line was wrapped around the building, whoever planned out the building needs to go back to school and I ordered something that is literally right on the Starbucks app and they are like umm we don't have that on our screen how do you not have coconut mocha machiatto on your computer and then asked me how many shots of espresso u want in it umm like hello you should know how many shots come in the drinks , staff needs to be retrained or Starbucks needs to get a better training program so staff knows what they are doing...

The manager Eddie deserves an employee award. He went above and beyond to make up for an error of a different employee on November 10 2022. He was friendly courteous and very apologetic for the error. He went out of his way to make sure I received the correct order. I will definitely continue to use this location only due to the fact of his actions in this matter. Too many business today care less about the customer. I was ready to find a different location until I spoke to and met Eddie. Starbucks you definitely need more employees like this....