Xfinity Store by Comcast — Local services in Toms River

I gave 🚫 stars for the new Xfinity store in Brick Plaza, Brick NJ. I went in to modify my account. There were no customers inside the store, just 3 employees. When the female rep took me as her customer, she inquired about my information. Then she proceeded to tell me she could not do anything for me because I was not the account holder. I explained to her that although the "account" was in my husband's name, I am on the account as the manager and have been for 30 years. (They only allow one name on the actual billing account). The girl then became belligerent with me and refused to investigate any further. I told her that I had never had an issue when I went to the store in Toms River or on the phone, to which she stated that "Toms River does illegal things and she does not do so." As we were trying to work things out with this girl, another customer came in to do a very simple task and was being helped by another employee. Right in the middle of their conversation, my rep interrupted them and demanded the employee check the persons ID and that the name was on the account and that he could do nothing for her unless her name was on the account. Another argument ensued between my rep and this new customer. Unfortunately, I did not get the reps name, but she did exclaim that she was the "Acting Assistant Manager". I left the store, called customer service to let them know what had just happened and confirmed that I am the person who manages my account. I then proceeded to go to the Toms River store where I dealt with a gentleman named Joelle. He was polite, courteous, and professional. He was able to complete my wishes for the modification of my account with no issues whatsoever. I will never enter the store in Brick again if I know or see that this girl is still employed there. She needs to be trained how to do her job properly and how to treat customers...

I came in to get internet. I am new to the area. I will be staying with my sister until I find a place. I wanted to bundle my internet and my sister's cable. I was told that I can't have myvown account. I was told that I had to take over my sister's account. I wanted to drop my sister's account and make my own account. I am the one paying for the service. I believe that I could have started my own bundle plan. That I could have gotten a new customer discount. I believe that the sales associate withheld this information. I think that I was mislead telling me to take over another person's account. This sales associate rushed me. It was two hours before closing. There were plenty of associates standing around. At the quick sale, I was given internet modem. I wanted a receit and a contract. After I complained and wanted to return it, was I given an explanation how to use it, an app to access it a coaxil cable, and a bag. I would like to shop at a place where plans are made known, choices are clear, and education is active. I felt like I was in a movie scence with an unsavory business I came back a week later. My sister gad 3 cable boxes, one big and two small boxes. One was hooked up. I asked for a splitter. We got home and the splitter us stripped. I aaked why the cable boxes are hot to the touch. I was told that they wete reburbished. It sounds like a fire hazzard. I asked if puttingvit on a laptop fan ot tyrning it on it's side would help. I found out that they put my internet under my sister's account. I wanted my own account. I wanted to start my account. I think that is why I got no new...

We went to Xfinity to purchase a new phone for my husband. Our situation was a bit challenging as we had recently sold our home with one Xfinity account and moved into our second home with a different Xfinity account. The information from the first home did not transfer over to our new home so that we could get the promo price on the new phone. We dealt with one rep at the store who assured us he would escalate the matter and get back to us in two to three days. He never got back to us so we went to the Toms River store again to ask to speak to the Manager to see if she could help. She knew our situation, said their was a glitch in the system and that we would not be able to get any deals on a new phone until two billing cycles had passed and there was nothing she could do about it. In addition, the rep who actually took care of us that day (unfortunately did not catch his name) was so incredibly rude to me that my husband had to step in and tell him to watch himself. We have been customers of Xfinity for years and in all those years I have never encountered such a rude salesperson as this young man in the Toms River store. We still don't have a new phone and told the Manager we would go somewhere else to purchase it and she said that would be fine. I would have thought they would want us to purchase the phone through Xfinity. In any event, my husband still does not have a new phone, customer service was deplorable and we don't know how to resolve this at this point. Can we please get in touch with someone who can...