Baskin-Robbins — Restaurant in Torrance

Either Baskin Robbin's has gone downhill or the manager at this location is terrible. Tried to use my t mobile Tuesday benefit for a buy one get one. I went in with my friend who is on a separate cell phone plan as me and happens to have the same coupon as she also has t mobile. Apparently since we walked in together we can't both use the coupon, so the cashier said he talked to his manager and they basically made up a new policy regarding the coupon that just started today and he couldn't even articulate a sentence. Then told us it's "buy one scoop" and get another free. I will provide a Screenshot of the coupon as that isn't what it says. So not only was the cashier and manager choosing to change what the coupon says, also decided to not honor the coupon. Beware don't come here with friends if you have a coupon. They'll change your coupon out of thin air.

Ps my friends went first before all of this and the coupon worked on her two triple scoops. So I'm unsure how it's...

By far one of the nastiest places to get your ice cream from. The employee who was helping my wife and I, was adjusting her hair and scratching the back of her head and neck as she was sweating. You could literally see the ice cream smudges sticking to her hair. The girl gave us attitude after I called her out on it and kindly asked to wash her hands before continuing our order. After the owner came in from smoking his cigarette he came to “solve” the problem and told the girl to help another customer without telling her to wash her hands and started helping us without washing his hands either after coming in from the back. By far the dirtiest and most disrespectful place we have gone to. Never coming to this...

Obviously the ice cream is good, but they really need to clean, there is dead bugs on the window sills, along with some love ones. The floor is dirty, and the table looks like it hasn’t been cleaned in a while, except for just pushing the crumbs off the table. It’s the same for the ice cream cone displays, they have nuts and crumbs along with chocolate that seems to be stuck on the casing. I just feel like the place needs to have a scrub down. I’m not hating, this is...